· Coordinate dock availability for Outside programs, Member Cruises and PB entity boats on the Canoe Club, Community and Grace Docks· Facilitate PB Member Cruises-Acquire manifest from PB Membership, and forward to Captain, confirm food and beverage with Inn Room Dining, clear docks for arrivals and greet members when necessary· Establish and enforce protocols for captains, guides, and retail staff members• Develop and deepen relationships with Palmetto Bluff guests and property owners

· Provide supervision, training, direction, and leadership to the reservations department. · Responsible for managing daily scheduling of guide and vessel resources. · Create weekly schedules for entire company including 100+ employees.· Oversee promo team and assist with daily duties and goals. · Oversee the Satellite Manager and assist with training in sales techniques.

· Answered phones, forwarded calls as necessary.· Took leisure reservations, paying particular attention to availability and upselling.· Tracked guide, captain, and boat assignments to ensure all trips were covered, entering resources in the reservation system as necessary.· Tracked program availability and revised as trips booked.· Responded to any customer reservation issues.· Monitored weather conditions and communicated with guides, captains, and customers.· Communicated with captains and guides with updates on trips, boats, etc.· Communicated with concierges regarding guest reservations.

• Entered and retrieved information contained in computer databases using standard computer equipment and technology to update records, files, reservations, meetings, and answer inquiries from internal and external callers. • Prepared letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. • Prepared and reviewed written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. • Created and maintained computer- and paper-based filing and organization systems for records, reports, documents, etc. • Prepared and submitted expense reports, payroll, and invoices.

• Conducted pre-arrival calls to guests coming on a promotional package. • Engaged with guests and provided elevated customer service by phone. • Effectively communicated the benefits of the guest's vacation package and confirmed details. • Provided the highest level of service to suggest local attractions and restaurant recommendations. • Provided effective problem resolution techniques if applicable.

• Engaged with hotel guests at lobby desk locations and provided elevated customer service• Scheduled sales presentations and managed customer expectations• Provided the highest level of service to exceed budgeted sales presentations and volume production goals• Ensured that all guests who attend a sales presentation met eligibility requirements and were open to learning more about Marriott Vacation Club products and services

· Monitored use of recreation equipment and facilities.· Developed new activities and events for guests.· Ensured a safe, clean and appropriate environment for recreation activities and crafts.· Provided quality service at 119-room, Disney Vacation Club resort.

· Accurately completed cash audits, created, processed and secured credit card batches and deposits.· Supervised and trained new employees.· Maintained clean, organized and inviting customer and employee areas.· Restocked and inventoried supplies and deliveries.

· Promoted recreational activities and crafts· Shadowed managers from different departments including front of house, housekeeping, recreation and catering. · Created and executed holiday events and activities for 400+ guests at 800-room, four star, beachfront, Green Lodging certified, Fortune Hotels, Inc. resort.