Oversee a team of up to 6 full-time employees and foster their growth through tailored professional development initiatives. Conduct weekly one-on-one meetings with staff to provide support, feedback, and guidance, enhancing individual performance and career progression. Participate in project management across all team projects, ensuring alignment with timelines, client expectations, and quality standards. Facilitate weekly team calls to encourage team cohesion, share updates, and conduct training sessions that enhance skills. Support team members in designing and demonstrating technical solutions, ensuring client satisfaction and smooth adoption of systems. Actively engage in weekly leadership calls to contribute to strategic planning and organizational decision-making. Proactively address project risks and collaborate with department leadership to minimize issues and streamline processes. Retain responsibilities from the Consultant role.

Led the implementation and optimization of Apricot systems for over 50 nonprofit organizations, ensuring tailored solutions that align with each client's unique program needs and goals. Conducted in-depth discovery sessions to understand clients' structures, workflows, and data requirements, crafting customized configurations that enhance usability and efficiency. Delivered comprehensive training sessions and working meetings, empowering client teams to confidently manage their Apricot systems post-implementation. Maintained consistent and transparent communication with clients, managing project timelines, scope adjustments, and potential risks to foster trust and long-term partnerships. Contributed to internal process improvements and shared best practices to elevate the team's project delivery standards. Demonstrated strong problem-solving and troubleshooting skills, adapting to complex challenges with creative and efficient solutions.

Identify data trends to inform policy decisions and for presentation to stakeholders.Lead a data team consisting of two entry persons and two analysts.Complete configuration of a case management system (Apricot by Social Solutions) to meet the specific needs of the agency.Manage and train over 35 standard and 3 administrative users of the case management system.Develop and maintain a portal to track the work of more than 200 volunteers.

Work as an independent contractor to coordinate with child welfare agencies across Delaware to present relevant data regarding youth in foster care.Generate reports for the Commission and for the Office of the Child Advocate to influence policy changes.Communicate regularly with child welfare agencies to ensure all data is up-to-date and accurate.Research and recommend a case management system for the Office of the Child Advocate.Serve on numerous child welfare committees and prepare data reports for the meetings.Complete quality assurances on data with Family Court, Office of the Child Advocate, Division of Family Services, and the Court Appointed Special Advocate to assure validity of data.Complete a quarterly data dashboard using data acquired from other child welfare agencies to be disseminated to the Commission and to the public.

Coordinated staffing, volunteers, participants, programming and purchasing for Arts & Humanities, Youth & Family, Facility Rentals & Events, and Special Events.Organized a successful teen leadership program for local teenagers which allowed active community engagement for those teen through 6 large outreach events. Expanded facility's Arts & Humanities department by adding 10 new programs.Supervised seven to ten staff members.Designed marketing materials and resources to promote all program areas.