Brittany Wilson

Brittany Wilson Email and Phone Number

Technical Lead, Customer Operations @ Benefitfocus
Charleston, SC, US
Brittany Wilson's Location
Charleston, South Carolina Metropolitan Area, United States
About Brittany Wilson

As I delve deeper into the world of cybersecurity through the Google Cybersecurity Certificate, I am driven by a passion for safeguarding digital assets and ensuring the integrity of information systems. The rapidly evolving landscape of cyber threats excites me, and I am committed to acquiring the skills needed to address these challenges with innovative and effective solutions.My career at Benefitfocus, where I’ve held roles such as Manager of Customer Operations, Customer Success Manager, and Team Lead, has equipped me with a unique blend of leadership, problem-solving, and strategic thinking skills. These experiences have honed my ability to manage risks, resolve complex issues, and drive initiatives forward—all of which are directly applicable to the cybersecurity field.I am eager to connect with like-minded professionals who share my enthusiasm for cybersecurity and a commitment to protecting what matters most in today’s digital age. If you’re seeking a dedicated and forward-thinking individual ready to make an impact, let’s connect and explore how we can collaborate.

Brittany Wilson's Current Company Details
Benefitfocus

Benefitfocus

View
Technical Lead, Customer Operations
Charleston, SC, US
Website:
benefitfocus.com
Employees:
1019
Brittany Wilson Work Experience Details
  • Benefitfocus
    Technical Lead, Customer Operations
    Benefitfocus
    Charleston, Sc, Us
  • Benefitfocus
    Customer Operations Manager
    Benefitfocus Mar 2024 - Present
    United States
  • Benefitfocus
    Senior Customer Success Support Lead
    Benefitfocus Apr 2023 - Mar 2024
    Charleston, South Carolina, United States
  • Benefitfocus
    Customer Success Manager
    Benefitfocus Aug 2018 - Sep 2023
    Charleston, South Carolina Area
    • Effectively manage client relationships between Benefitfocus and three Carrier Clients. • Demonstrate expert knowledge in all technical aspects of eExchange software. • Optimize customer retention through adhering to strict deadlines and providing exceptional customer service.• Analyze EDI accuracy by researching and resolving EDI errors.• Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.• Provide expert customer insight to product management, marketing, and sales on what innovation and continuous improvement is needed in the user experience.
  • Benefitfocus
    Customer Service Team Lead
    Benefitfocus Jun 2017 - Aug 2018
    Charleston, South Carolina Area
    • Mentored and supported associated working in Application Consultant positions through coaching, shadowing, and providing progress reports. • Instituted creative and innovative engagement to enhance associates BF experience through associate training and ensuring adherence to security and compliance. • Successfully provided exceptional customer service through reviewing and responding to external and internal escalations quickly and efficiently, maintaining SLA and ASA, abandonment rates, and first-pass resolution.• Drove continuous performance improvement by increasing team quality score average by 4% in three months and cutting the average call duration from an 11-minutes team average to under 7 minutes.• Interfaced with and delegated to, other key parties engaged in the staff management process.
  • Benefitfocus
    Application Analyst
    Benefitfocus May 2016 - Jun 2017
    Charleston, South Carolina, United States
    • Fostered, nurtured, and maintained positive relationships with Carrier Clients to support exceptional Carrier user experience and promote retention.• Communicated and displayed technical advanced knowledge of applications such as Data Runner, Remote Desktop, InContact (Admin Role), etc.• Monitored and documented Best Practices in Carrier Client Support Playbooks for three Carriers.• Maintained knowledge Articles and ensured they are kept are up-to-date while maintaining exceptional Health Report scores.• Identified and worked effectively with key stakeholders on complex projects and projects.
  • Benefitfocus
    Benefits Administrator
    Benefitfocus Aug 2015 - May 2016
    Charleston, South Carolina, United States
    • Reviewed complex benefit information and effectively condensed and communicated to members simply for understanding.• Instructed members correctly on effective dates for enrollment into Medicare and Medicare advantage plans.• Skilled in rules and regulations surrounding Medicare and Medicare advantage plans and complex processes that benefit the State Health Plan directly.

Brittany Wilson Education Details

Frequently Asked Questions about Brittany Wilson

What company does Brittany Wilson work for?

Brittany Wilson works for Benefitfocus

What is Brittany Wilson's role at the current company?

Brittany Wilson's current role is Technical Lead, Customer Operations.

What schools did Brittany Wilson attend?

Brittany Wilson attended Charleston Southern University, Charleston Southern University.

Who are Brittany Wilson's colleagues?

Brittany Wilson's colleagues are Nancy Matthews, Shauna Perroots, Meagan House, Jessica Deaver, Nicole Keyser, Nick Bruhnke, Morgan Zech.

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