Brittany Wright Email & Phone Number

United States

Lexington, Kentucky, United States

• This is the copying service for medical records at the University of Kentucky Healthcare.
• Ensures confidentiality of all medical records and completes forms for release of information including retrieving patients’ medical charts and scanning medical records accurately and correctly.
• Ensures all medical records filing is up to date
• Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off site, or physical records.
• Schedules times/appointments for patients to come and pick up records.
• Respond and process requests from physician offices on a priority basis and fax information to physician offices

Lexington, Kentucky, United States

• UMR is the third party administrator for United Health Group
• Provided a high level of detailed customer service; taking customer service to the next level. A Plan Advisor is the ultimate caretaker and representative for the calling member.
• Act as a “one-stop shop” for all the caller’s needs. See the call through from beginning to end.
• Processed and completed prior authorizations for patients and facilities for services rendered.
• Educate the caller about their benefits and help them maximize their medical plan.
• Make proactive and educational outreach calls to members that may be receiving service at a non-domestic or out-of-network facility

Lexington, Kentucky, United States

• Worked in a large inbound and outbound call center for the Kentucky Health Benefits Exchange enrolling citizens into healthcare coverage for 2015
• Provided services through the Marketplace for individuals, families, and small businesses with easy access to find the healthcare coverage they need
• Was able to assist citizens with applying for cost assistance, compare the price of plans, change plans, and enroll into a plan that best suits them
• Spoke with insurance agents and kynector's and provided benefit and status information regarding their client’s case
• Walked the floor (floor walker) to assist the CSR's with questions and escalated calls