Brittany Wright Email & Phone Number

United States

Lexington, Kentucky, United States

• This is the copying service for medical records at the University of Kentucky Healthcare.• Ensures confidentiality of all medical records and completes forms for release of information including retrieving patients’ medical charts and scanning medical records accurately and correctly.• Ensures all medical records filing is up to date• Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off site, or physical records that match patient request• Schedules times/appointments for patients to come and pick up records.• Respond and process requests from physician offices on a priority basis and fax information to physician offices• Performs quality checks on all work to assure accuracy of the release• Provides helpful and effective telephone etiquette and customer service skills by providing correct and accurate information to callers.• Ensures all legal certifications and all court ordered subpoenas are completed and processed in a timely and efficient manner.

Lexington, Kentucky, United States

• UMR is the third party administrator for United Health Group• Provided a high level of detailed customer service; taking customer service to the next level. A Plan Advisor is the ultimate caretaker and representative for the calling member. • Act as a “one-stop shop” for all the caller’s needs. See the call through from beginning to end. • Processed and completed prior authorizations for patients and facilities for services rendered.• Educate the caller about their benefits and help them maximize their medical plan. • Make proactive and educational outreach calls to members that may be receiving service at a non-domestic or out-of-network facility • Work with any support department or outside vendors, such as care management, flex, PMB or Dental on behalf of the member. • Constantly meet established productivity, schedule adherence, and quality standards • Handles complex claim situations. Analyzes and resolves problems from customers and providers. Selects and explains the best solution for the problem. • Resolve customer service inquiries which could include: Benefit and Eligibility information, Customer material requests, Physician assignments, Authorization for treatment, Explanation of Benefits (EOB)

Lexington, Kentucky, United States

• Worked in a large inbound and outbound call center for the Kentucky Health Benefits Exchange enrolling citizens into healthcare coverage for 2015• Provided services through the Marketplace for individuals, families, and small businesses with easy access to find the healthcare coverage they need• Was able to assist citizens with applying for cost assistance, compare the price of plans, change plans, and enroll into a plan that best suits them• Spoke with insurance agents and kynector's and provided benefit and status information regarding their client’s case• Walked the floor (floor walker) to assist the CSR's with questions and escalated calls