Brittany Bakker Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

• Responsible for delivering high-quality, optimized solutions to application malfunctions directly to end users via phone and e-mail tickets. Consistently exceed daily support KPIs by 10%
• Problem solve data integration interruptions, reporting errors and user interface operations for Fortune 500 clients including Johnson & Johnson, Bank of America and Kaiser Permanente
• Assist Quality Assurance team with a variety of application release tasks including testing new code and functionality to ensure the user interface is operating as expected
• Work closely with the production engineering team to identify application discrepancies, determine root cause analysis and create a plan for issue resolution
• Ensure assigned client support cases receive daily communication via update on case status or resolution. Strive to meet or exceed support service level agreement (SLA) metrics
• Partnered with the operations team to develop a 90-minute Global On-boarding training for 'Advanced Phone Best Practices' to prepare agents to handle difficult conversations and provide immediate solutions to clients

111 N. Canal, Chicago, IL 60606

• Led the transition of fitness center management from Advocate Healthcare to LifeStart Wellness Network, resulting in 6% increase in membership rates after 4 months
• Managed corporate fitness site that is accountable for serving 500+ members and directing a team of 2 other employees
• Worked with Director of Business Development to negotiate and secure a $72,000 contract with prominent corporation in building
• Responsible for all financial reporting, monitoring all purchasing practices to ensure expense controls are sufficient to meet approximate $167,000 yearly budget and prepare staffing plans and pricing policies to.
• Conducted Chicago-based new hire training program to assist with the development of building specific corporate wellness initiatives and implementation of marketing campaigns

77 W. Wacker, Chicago, IL, 60601

• Planned, executed and promoted monthly in-house wellness events that focus on all aspects of health to members of the fitness center
• Launched a fitness program that engaged both fitness center members as well as tenants of building, resulting in $5,000+ within 6 months
• Managed wellness programming including group training, personal training, and member integration and support
• Promoted and sold personal training packages, fitness programs, and corporate membership contracts to tenants of building
• Coordinated with 20 tenant corporations to provide wellness events for over 1,500 employees. These events include, but are not limited to: Lunch-n-learns, blood pressure and cholesterol screens, body circumference and.

• Assisted with registration, recruitment, program support, and promotion of the Live Healthy Iowa Challenge through LiveWELL’s social networking sites
• Developed two 15 minute interactive presentations with motivational health information for Live Healthy Iowa participants and University of Iowa Wellness Ambassadors
• Aided with the recruitment and promotion of the Blue Zones Project across the University of Iowa’s campus
• Assisted with ten week comprehensive program designed specifically for high risk adults that emphasizes a sustainable approach to weight management by integrating physical activity, nutrition and behavioral change
• Analyzed and recorded dietary and exercise data on a weekly basis
• Performed body circumference measurements and other field tests such as cardiovascular testing, YMCA flexibility test, push-up test, and abdominal crunch test

• Planned, designed, implemented, and evaluated educational programs for the Well Beings Living-Learning Community (LLC) of over 200 first year students across 4 different residence halls
• Created experiential events for LLC members in areas of health and wellness including emotional wellness, healthy relationships, physical activity and health, community wellness, nutrition, mental health, and spiritual.
• Initiated and develop relationships with campus sponsors from Student Health & Wellness, Health and Human Physiology Department, Recreational Services, and Health Sciences Libraries, as well as Residence Education’s.
• Promoted LLC programs through social media outlets such as Facebook and Twitter, flyers, and monthly newsletters
• Attend and lead meetings with campus sponsors and Residence Assistants (RA’s)
• Worked with campus partners and residence education staff each month to co-evaluate a needs assessment of student programming desires