Conduct multiple weekly meetings with clients to create goals, provide multiple solutions, offer best practices and recommendations, address scheduling concerns, and build clients’ knowledge in software. Develop workflow and for business processes. Delegate issues to conversion engineer to modify scripts for converted data. Codemap for conversion legacy data to translate to software baseline and user-defined codes. Construct reports crosswalk to compare and address reports found in legacy software to Tyler solution, and determine if client needs new, developed reports. Assign configuration and training to new consultants to efficiently complete the workload. Execute and analyze quality assurance integrations for user acceptance. Play an active role in troubleshooting client issues, and work with the Support or Development departments to resolve. Significantly travel to client site for training and rapport building. Liaison between the client and developers conveying technical information for non-technical individuals to understand. Research previously provided solutions developed by other clients to support current clients’ needs. Produce documentation for client training and business processes. Educate users on software functionality.

Managed day-to-day project tasks for multiple simultaneous client implementations involving streamlining of corporate accounting and operations system. Analyzed legacy information, client business requirements, and prevailing practices to direct configuration for new environment. Assisted in determining best practices for setup and configuration to ensure accuracy of complex data and multi-system integrations. Resolved and enhanced workflow, scripts, and system defects. Collaborated with stakeholders to support strategic enterprise resource planning (ERP) integrations. Devised and created custom data center workflows to leverage SPS retail business network on behalf of customers. Tracked payments management requirements based on the Patriot, including gathering voided checks with the MICR line displaying for clients’ bank account, social security numbers, and date of birth. Provided these documents and monitored banking migration in timely manner. Verified proper functionality of maps and business rules prior to production installs. Monitored data flow and analyze / resolve technical bug fixes. Conducted user acceptance testing to confirm acceptance of data and configuration. Tracked milestones and forecasted activation dates; managed implementation to meet release dates. Coordinated hand-off and communication with engagement managers, consultants and account management.

Prospected and cold called to set appointments for face-to-face and virtual meetings to generate new product / services sales for assigned territory and specific account listings. Conducted market and competitor trend analyses. Teamed with engineers to develop plans to meet customer project goals. Negotiated multiyear service agreements and developed quarterly / annual forecasts. Managed implementations and provided front-line customer service.

Completed Sandler training, Award Winning Sales training, and Outside Sales training. Promoted to position due to performance excellence.

Developed and executed strategic sales plans to build pipeline and expand territory, while growing company brand. Forged relationships with account contacts. Delivered executive personnel sales presentations and product demonstrations. Identified client equipment requirements and communicated value propositions. Influenced direction of Sales team to ensure new opportunity identification daily. Managed customers' inventory levels to optimize levels.

Designed digital media campaigns, including digital content creation and web presence establishment to build brand awareness. Collaborated with internet marketing agent to create online goals and strategies. Analyzed customer and market dynamics. Tracked latest digital media developments. Led several training classes and seminars.