Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes. Reviews, analyzes, and evaluates business procedures.Implements policies and procedures that will improve day-to-day operations. Ensures work environments are adequate and safe. Oversees distribution and customer relations departments, ensuring each is reaching goals set by departmental and company leadership. Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives. Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.Improves customer service and satisfaction through policy and procedural changes. Leads coordination and integration of efforts among operations, distribution and customer service divisions to produce smoother workflow and more cost-effective business processes. Direct and participate in acquisition and growth activities to support overall business objectives and plans. Projects a positive image of the organization to employees, customers, industry, and community.

Process payroll, time & attendance and reports. Prepare, process, and balance JCJ national payroll with accuracy. Support timekeeping system (including training new hires or answering employee questions).Prepare and maintain related payroll records and ad hoc HR/PR reports adhering to applicable law. Compile and update employee records (hard and soft copies). Provide support by producing or maintaining HR documents, spreadsheets and HR drive. Ensure new hire paperwork is collected, complete and appropriate spreadsheets are updated in a timely basis.Process documentation and prepare reports relating to personnel activities.Coordinate HR projects as necessary including the wellness program (Hartford: fruit, bike program; company-wide newsletter, etc.).Reconciles the benefits invoices.Schedules meetings, interviews, employee orientations as necessary. Makes photocopies, file, scans/faxes documents and performs other clerical functions including data entry and administrative support.Assists employees as needed. Create or update HR/PR process documentation.Performs other duties as assigned.

Manage onboarding and offboarding, employee benefit administration, and employee digital and physical files Assist with screening applicants.Responsible for time cards and PTO management.Run bi-weekly payroll for over 160 employees through ADP Workforce Now.Plan and manage all internal events. Key member of the Wellness Committee responsible for creating quarterly newsletters and planning wellness events.Organize and execute all CLE seminars for attorneys.Organize and execute all Lunch & Learns for all employees.

Oversaw the execution of marketing tactics from marketing plans, maintaining the brand both internally and externally, and ensuring that all use of the brand is compliant. Ensured deadlines are metMonitored brand consistencyManaged CRM, tracking leads, sources, conversions and ROIBridged the gap between marketing company and BNTC to ensure clear communicationCoached and mentored teams, leaders and management to enhance marketing and brand knowledgeUpdated and maintained all social platforms for BNTC and for CEO

General office duties: answering phone, filing, invoicing, and receiving paymentsDesign, creation and removal of events during the week and on weekendsInvolved in event design and concept as well as event planning and logisticsDeveloped and Implemented Social Media Plans for company as well as a Bridal ShowDeveloped Social Media Plans for clientsManage all Social Media platforms to engage fans and followersRun and manage advertisements on Social Media platformsCreate engaging social content to drive traffic to social sites, and website.

Created 10 Email Blasts and wrote 10 Press Releases a weekAttended Client Meetings and assisted in the completion of agenda tasksWaitressed at a Gallery Opening and worked the registration table for a Toys for Tots Fundraiser and Professional Networking EventUpdated Client Profiles on major websites such as tonighinri.com, golocalprov.com, urprov.biz and providencenightlife.netAnalyzed 4th quarter website analytics in an Excel spreadsheet for 12 clients

Entered and filed 15 Client Feedback forms a dayCreated 50 Event FoldersSet up and broke down décor for five eventsGeneral office duties (answering phones, filing, bank deposits, copying, time-offs etc.)

Taught the girls at Sophia Academy how to play soccer as part of a joint program between Sophia Academy and Johnson & Wales University.

Researched and created a design detail book with examples and descriptionsAssumed the role of a Vendor and presented a line of bath accessories to BuyersWrote a purchase orderResearched and created a trend board on wedding cakesDesigned and executed a window display viewed by up to 500 students per dayCreated and designed a casual women's wear catalog

Responsible for placing up to 100 orders a day of $150 eachHandled 20 customer complaints per dayAnswered customer questions about products