• Managed 100+ daily inbound inquiries, providing assistance in billing, product information, and payment processing.• Implemented effective problem-solving techniques to resolve escalated cases, driving customer satisfaction and retention rates.• Cultivated strong customer relationships by becoming a Subject Matter Expert (SME), contributing to higher customer loyalty.

• Provided prompt and accurate customer support for the National Flood Association, handling 100+ inbound and outbound requests.• Successfully managed high volume customer escalations, improving complaint resolution and boosting customer retention.• Exceeded key performance targets, including an 85% product offerings rate and an average call handling time of 1.50 minutes.

• Supervised daily store operations, managed customer orders, handled escalations, and balanced financial transactions for smooth performance.• Provided coaching and performance improvement strategies to team members, enhancing employee productivity.• Achieved key performance metrics, including maintaining a 30-second customer service consistency rate and strict quality control standards for order accuracy.

• Managed customer orders, ensured store cleanliness, resolved issues, and covered responsibilities during employee absences.• Consistently followed company policies and state regulations for regulatory compliance.• Met key performance goals, maintaining a 30-second customer service consistency rate and upholding strict quality control standards for order accuracy.