Brittany Smith Email & Phone Number

Albuquerque, New Mexico, United States

o Editing risk management reports for major insurance companies.o Compiling risk reduction data for healthcare facilities (senior living, assisted living, independent living, hospitals, general practice offices).o Proofreading and editing website text.o Proofreading and editing marketing materials.o Proofreading and editing training materials.

Albuquerque, New Mexico, United States

o Editing risk management reports for major insurance companies.o Compiling risk reduction data for healthcare facilities (senior living, assisted living, independent living, hospitals, general practice offices).o Proofreading and editing website text.o Proofreading and editing marketing materials.o Proofreading and editing training materials. o Building and editing training videos using Adobe Premier Pro and PowerPoint.

o Writing compelling copy for mobile game updates.o Writing compelling copy for new mobile games.o Creating website copy using SEO.o Editing and proofreading marketing materials for mobile games.

Albuquerque, New Mexico, United States

o Proofreading and editing books (both nonfiction and fiction).o Proofreading online college course materials.o Data entry and data compilation.

Albuquerque, New Mexico, United States

o Created marketing copy.o Edited and proofread mass emails, letters, and website content.

o Respond to a high volume of inquiries and incidents (both sensitive and non-sensitive) and compile and distribute talking points for staff surrounding sensitive issues.o Write, edit, and proofread communications for single use and mass distribution.o Facilitate monthly one-on-one meetings with each staff member to discuss performance and provide quality checks on written and verbal customer communication for each team member.o Manage the tracking, reporting, and coaching on monthly and annual employee stats for team and individual goals and compile daily and monthly workload reports for department leadership. o Partner closely with risk management groups to formulate written communications for public audiences.o Interview and train new employees for department in partnership with HR.o Manage customer email database (KANA and RingCentral including daily assignment of work, prioritizing and assigning work, and adding and editing written responses in system.

Greater Seattle Area

o Craft and review composition of emails and letters written to customers in response to inquiries.o Perform quality checks on customer communications for each employee, reviewing feedback once a month.o Assign daily work to team and compile daily stats to send to team and department leadership.o Document, update, and maintain team-specific procedures and references.

Greater Seattle Area

o Compose emails and letters on behalf of direct manager, department manager, and President of World Vision.o Continually meet personal SMART goals (Average Handle Time per item and Quality in communication).o Aid other team members in written communication addressing customers.

Tacoma, Washington, United States

o Writing communications on behalf of leadership.o Manage social media accounts.o Conducting interviews for volunteers.o Facilitating monthly meetings with volunteers.o Facilitate weekly meetings with staff.o Training new volunteers on audio and visual equipment, as well as stage etiquette and presence.o Leading weekly worship practice and managing practice schedules.o Planning holiday and special church services.o Weekly stage setup and break down, as well as training volunteers on this process.o Guest services and hospitality for guest speakers and guest

Education record

Education record

Education record