Brittany Downman Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Analysis of eCommerce KPi’s vs. SLAs, looking for root cause for issues/possible solutions and imporvement
• Communication of issues to Distribution Team to drive solutions and improvement
• Drive Continuous Improvement Processes
• Creation and presentation of the Weekly eCommerce report for the cross-functional Business Review Meeting
• Daily order reconciliation, to ensure proper order flow between OMS and 3PL’s WMS, and to meet Internal Controls requirements
• Transfer Order execution and tracking

Toronto, Canada Area

• Issued ticket resolution and communicated to Customer Experience, eCommerce and Logistics teams
• Maintained issues ticket tracking document, ensure tickets are updated/closed within timley manner
• Tracked returns from in transit to 3PL’s for processing with SLA
• Managed Supply Tracker for eCommerce & Retail supplies for weekly review
• Provided summary report to help to determine reorder dates
• Worked with transportation team to ensure orders ship and deliver on time

Toronto, Canada Area

• Received promotion within 1.5 months of hire
• Delegates and participates in daily operations and logistics procedures
• Responsible for ensuring all reports are updated and managed daily
• Responsible for incoming and outgoing shipment orders to clients with a strict on-time basis
• Effectively manage, inspect, pack, ship and track all incoming and outgoing shipments to ensure 100% quality assurance
• Manage total company inventory across 3 showrooms

Toronto, Canada

• Logistics
• Assist with daily operations and logistics procedures
• Responsible for confirmation of purchase orders matching receivables
• Responsible for incoming and outgoing shipment orders to clients with a strict on-time basis
• Effectively manage, inspect, pack, and ship all incoming and outgoing shipments to ensure 100% quality assurance
• Responsible for ensuring all reports are updated and managed

Toronto, Canada Area

• Processed transactions and returns using Point of Sale technology (P.O.S)
• Consistently met and exceed sales goals in contribution to store and company success
• Provided excellent customer service leading to continuous customer loyalty
• Assisted customers in fitting rooms- suggest styling options for garments
• Remained up to date on current store products (PK) and trends
• Assisted in executing in-store events for 100+ people to guarantee an excellent customer service experience

Toronto, ON

• Supported the Vice President of Client Solutions on all tasks in the wholesale sector
• Effectively used Excel, Microsoft Word and Customer Relationship Management (CRM) software
• Researched and reported potential client leads to enhance the Bargains Group Brand
• Designed and executed an inventory resource to accurately track company product
• Merchandised and managed company showrooms to ensure all product was displayed accordingly
• Successfully completed product pulls in preparation for client meetings

Oshawa, ON

• Consistently met and exceeded Sales per Hour goals (SPH) to contribute to company profits
• Aided customers in selecting products to ensure positive customer service experiences
• Assisted in the fitting rooms with product knowledge (PK) and fittings to ensure best fit practices
• Gained experience working in both Victoria’s Secret and PINK brands
• Worked efficiently with a team of 40+ co-workers contributing to superior customer service

Fashion Management, Fashion/Apparel, Dean'S List- 3.7 Gpa

Developed essential knowledge and skills tailored to the Canadian fashion industry, including apparel manufacturing, supply chain.

Honours Bachelor Of Social Work And Advanced Studies, Social Work, Dean'S List

Honors Bachelor of Social Work with Advanced Studies which covered the topics and theories regarding social welfare, social justice.

Education record