Hillman Chan, Pmp, Csm, Safe Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

Department: Digital Channel & Engagement Technology Services (IT DCE)-Spearheaded the successful launch of the Agile DevOps Program, driving continuous integration and continuous deployment (CI/CD), and orchestrating process improvements for release and environment management, resulting in 10% improvement in time-to-market per program increment (PI).-Led and coached 20+ team members as Chief Senior Scrum Master in transformative SAFe agile methodologies consisting of Product Managers, Release Managers, Developers and Architects, resulting in enhanced cross-functional team collaboration, bridged communication gaps, and the creation of agile transformation playbook.-Facilitated automation initiatives within a fast-paced agile environment, resulting in a 80%+ reduction in manual processes and exceeding $100k+ in annual cost savings.-Developed and managed program roadmaps, scrum of scrums, kanban boards and backlogs for Agile DevOps Program, utilizing tools like Jira, Miro, and Confluence for seamless program execution and stakeholder alignment.

300 Consilium Pl

Department: Business Transformation & Operations > Data Centre Solutions & Services > PMO Office -Led a team of 10+ architects and engineers in Server and Storage Capacity Growth Program with a proactive approach to risk mitigation and seamless Agile integration, resulting in 100% server uptime and maintaining optimal storage capacity growth (Docker, Kubernetes) within baseline requirements.-Implemented a new migration process to streamline the physical and cloud-based server migration program, resulting in a 30% reduction in timeline, and managed program budgets upwards of $10M.-Utilized Microsoft Project, JIRA, SharePoint, and conference bridges to streamline project planning, execution, and control throughout the full project lifecycle and effectively managing the triple constraint.

64 Jefferson Ave

-Provided a strong customer service experience to all viewers, supporters and sales managers thus resulting in increased customer satisfaction and positive feedback.-Constantly learned new skills and took on additional tasks to assist with departmental deficits.-Acted as Executive Assistant to Vice President of Content and General Manager of TV Division.-Scheduled appointments and coordinated consultations, meetings, and assessments for high level executives.-Prepared budgets using Excel and related finance reports from programming database.-Maintained confidentiality of highly sensitive materials and records in correlation with executive and departmental decisions.

120 West Beaver Creek Rd #23, Richmond Hill, On L4B 1C6

-Took initiative to understand project goals and needs that resulted in increased productivity.-Monitored expenses, implemented cost-saving actions and met cost standards.-Tracked productivity, quality, clients, resolved problems and identified improvements.-Managed and interviewed talent pool through external recruitment databases.

55 East Beaver Creek Rd, Richmond Hill, On L4B 1E5

-Identified and grew new business through cold calling to showcase effective communication and superior interpersonal skills.-Achieved business to business quota goals throughout period of employment.-Managed medium to high volume business accounts to improve efficiency and reduce risks.-Maintained and monitored competitor and corporate partner relationships.-Recommended and provided high quality products and services with consideration of individual needs, resulting in repeat customers.

35 East Beaver Creek Rd, Richmond Hill, On

-Managed and produced event schedules, staff schedules and equipment (on and off set).-Served as a bilingual translator to lead between directors, producers and all staff related to current production.-Supervised staff and helped enforce producer's individual standard of over 50 team members.-Liaison between live event producers/directors and show participants, often using active listening, problem-solving and creativity to solve issues or disputes.

Service Analyst, Information Technology

14-week intensive in-class training on the fundamentals of computer technology support through PC installation, configuration, mobile.

Certificate, Advanced Project Management, High Honours, A+

-Translate vision and business environment of an enterprise into project objectives -Apply organizational structure, policies, procedures.