Brittany K. Email & Phone Number

Austin, Texas Area

Austin, TX

• Responsible for supporting and maintaining Emergo's ISO 9001 and ISO 13485 Quality Management System
• Support the generation or updating of standard operating procedures to define and improve quality system functions.
• Track, update and report on company objectives and metrics
• Maintain the customer feedback, non-conforming product and corrective and preventative action systems while interfacing with other departments regarding follow-up activities to help ensure effective closure.
• Support and monitor the company employee and supplier training program.
• Assist with the Supplier process and program.

Hillsboro, Oregon

• Received and effectively answered questions concerning order status, product information, and pricing of products and services
• Efficiently processed orders and maintained reports with over 98% accuracy
• Consistently communicated in an positive, professional, and timely manner to maintain and improve customer relations
• Responsible for filing customer complaints and incident reports
• Maintained composure under pressure and resolved problems with minimal supervision