Brittany K. Email & Phone Number

Austin, Texas Area

Austin, Tx

• Responsible for supporting and maintaining Emergo's ISO 9001 and ISO 13485 Quality Management System• Support the generation or updating of standard operating procedures to define and improve quality system functions.• Track, update and report on company objectives and metrics• Maintain the customer feedback, non-conforming product and corrective and preventative action systems while interfacing with other departments regarding follow-up activities to help ensure effective closure.• Support and monitor the company employee and supplier training program.• Assist with the Supplier process and program.• Support Management Review Meetings by assisting with data analysis, preparing the presentation and meeting minutes.• Coordinate with seven other offices under the Quality System scope for continued maintenance of the Quality Management System.• Participate in and support quality audits (internal and external), troubleshooting efforts, and other Quality System processes. • Interface with other departments regarding quality system processes and projects.

Hillsboro, Oregon

• Received and effectively answered questions concerning order status, product information, and pricing of products and services• Efficiently processed orders and maintained reports with over 98% accuracy• Consistently communicated in an positive, professional, and timely manner to maintain and improve customer relations• Responsible for filing customer complaints and incident reports • Maintained composure under pressure and resolved problems with minimal supervision