Registered Nurse

• Act as an advocate for patients in maintaining choice, independence, privacy, dignity and security• Provide appropriate patient care as directed by the licensed nurse• Assist in providing care and implementing delegated activities of the nursing plan• Have responsibility for providing support and assistance to patients• Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently• Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations• Well-developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills• Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting and maintaining strong interpersonal relations• Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances• Excellent analytical skills with the ability to analyze situations accurately and effectively

• Assess customer needs and advise clients on coverage options. Provide quotations, pricing, and required information to prospects. Complete the sales process for each customer• Develops and maintains relationships with business partners around the community (i.e. car dealers, loan processors, etc.)• Perform outside marketing activities to generate company sales• Prepare quotations on customer change requests to policies• Receive and respond to all customer inquiries and complaints. Request any missing or required information from customers and follow up for that information.• Maintain strong knowledge of all company products, pricing, and policy features.• Maintain knowledge of industry competitors • Direct customer service representatives (CSRs) in tasks relating to coverage of retail office• Follow-up routinely with customers on all open or unresolved issues including calling lapsed customers• Answer the telephone in a prompt, professional and courteous manner