Brittany Byrd Email & Phone Number

Irving, Tx, Us

United States

Exposure to the supply chain process involving EDI.Work directly with customers and internal staff to support multiple website applications.- Level 1 & Level 2 website support experience.- Assist with administrative tasks regarding user account setup and management.- Provide website application support including site navigation and technical issues.- Log and track all incidents and provide summary reports through Jira Esupport.- Handle production support issues with interaction between external users and the internal development team.- Support the website User/Company registrations and approval process.- Identify the changes required to improve the overall efficiency of the incident response team.- Coordinate all activities related to training for products offered by AEX.- Work with Project Management to generate quality content. (scripts, videos, and user guides as applicable) for training.- Schedule and conduct LIVE training on the software applications for the airline industry.

United States

• Consulted with the HR manager to organize and perform quality standard training for new and existing staff. • Create and analyze operational KPIs, find operational inefficiencies, and successfully execute improvements.• Involved in managing client integrations, conversations to innovative solutions (platform or products), and client project management.• Scheduled and chaired quality review meetings to review the effectiveness of performance mitigating risk, improving throughput, and achieving customer satisfaction. • Developed and deployed production control plans and created work instructions and procedures. • Supplied observations, took measurements, and performed tests at various stages according to the quality control plan.

United States

• Professionally conduct remote notarizations via live video in a prompt, efficient manner while meeting the above expectations on metrics report • Examine mortgages, liens, and contract documents and verify legal descriptions, restrictions, and ownership • Notarize Power of Attorneys, Affidavits, Auto Financing, Court issued documents and more.• Contribute and propose changes or ideas to Ops Management that support overall organizational engagement, culture & performance • Contribute to projects: Assist with one-on-one mock training and activities; material content creation around the office • Product initiatives & Beta Testing; Bug reporting

United States

• Educated customers about billing, payment processing, and support policies and procedures. • Developed highly empathetic client relationships and earned a reputation for exceeding service standards. • Promoted superior experience by addressing customer concerns, proving empathy, and resolving problems swiftly. • Trained new personnel on company operations, policies, and services. • Followed through on all critical inter-departmental escalations to increase customer retention rates. • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Science - As

Education record