Brittany Liberty Email & Phone Number

Duluth, Minnesota, United States

• Manage client relationships through scheduling appointments, answering questions regarding the site build/design process, and giving website design advice• Provide a high level of communication through the site build process to deliver the end product to the client in a timely manner• Build and maintain effective working relationships with up clients to increase client retention.• Demonstrate strong time management and multi-tasking skills through managing 30 or more client projects at once• Use strong communication and interpersonal skills to effectively deliver processes and procedures to each client via e-mail and phone• Highly organized, efficient, and strong attention to detail• Work independently on daily tasks with minimal supervision• Proficient with Microsoft Office (Outlook, Excel, Word, One Note, PowerPoint, Dynamics CRM)

Duluth, Mn

Primary Responsibilities:◦ Maintain a high level of customer service and display a professional image to ensure an outstanding buying experience for the customer. ◦ Communicate effectively with associates and customers to cultivate strong working relationships. ◦ Provide training, coaching, and overall leadership to associates. ◦ Effectively supervise associates to ensure they are engaging and helping customers and staying on task. ◦ Responsible for prioritizing independent projects while still managing associates, customer experience and stockroom activity. ◦ Maintain a professional demeanor in stressful or difficult customer situations. ◦ Problem solve through a proactive approach with customers and associates. ◦ Make on the fly decisions regarding customer and retail sales circumstances. ◦ Use interpersonal communication skills to effectively communicate within the company to relay inventory and retail concerns. ◦ Oversee activities of stockroom including incoming and outgoing inventory. ◦ Direct associates in counting, inspecting and checking in merchandise.

Duluth, Minnesota Area

Efficiently guide customers through the website design process, schedule appointments with customers, answer questions regarding the site build process, and monitor website status. The primary goal is to assist the customer through the site build process in a timely manner while delivering a pleasurable experience throughout the process. Primary Responsibilities:◦ Coordinate the design and build of a customer’s site◦ Act as a point of contact for the client throughout the site build phase◦ Explain, and in certain circumstances, educate the client on website standards and best practices◦ Organize information for the Fulfillment team◦ Multi-task several projects at once◦ Manage time efficiently◦ Track each site’s progress and be able to know at any time exactly where it is in the build processPossess advanced knowledge of Microsoft Outlook, OneNote, Word and Dynamics CRM. All are used throughout the day on a daily basis.

Build and maintain customer relationships through inbound and outbound calls to territories of power sports dealers. ­Manage complex sales cycles by effectively identifying and driving a number of sales opportunities through the qualification process and to the eventual sale. Provide website assessments that are unique to the dealership. Give marketing, social media, and website best practice suggestions.

Promoted to Assistant Manager after successful completion of Manager-In-Training program. Responsible for recruiting, hiring, managing, and maintaining a staff of approximately 60-100 people to keep up with the needs of a multi-million dollar business. I am a fast paced, guest-centered manager with exceptional business, people, and leadership skills. Verifiable talent for maintaining, as well as maximizing, sales and profits by consistently meeting business objectives without compromising store experience or standard. Articulate communicator and effective trainer skilled in relaying company vision, purpose, and direction that inspires others to follow.Operations – Analyze business trends and previous sales performance to meet and surpass daily sales goals set by previous year results. Responsible for managing a payroll budget through scheduling systems, drive business through floor supervision of 5-20 associates at any given time, and oversee the flow of merchandise through inventory management. Store Experience & Brand Senses – Create and maintain a high energy atmosphere in the store by ensuring associates are engaging and helping guests, as well as actively managing the flow of business. Execute weekly updates of merchandise and visual layout of the store by leading team of associates to completion.Leadership – Communicate effectively with associates and customers to cultivate relationships. Provide training, coaching, and overall leadership to associates. Be a results-driven team member on and off the sales floor. Possess a proactive approach to problem solving through situations with customers and employees.Loss Prevention – Protect the bottom line and safeguard the assets of the brand through education and training of associates on Loss Prevention policies.