Jacob Durig Email & Phone Number

Lake Oswego, Oregon, United States

United States

Continued focus into systems automation, process improvement, and systems administration.Notable projects:- Implemented full DMARC compliance on all corporate emailing domainsTwo new office space infrastructure design and configuration

Wilsonville, Oregon

Tier 2 helpdesk and project-based systems improvement work including PowerShell automation, process development, and systems administration.Projects:- Corporate phone operations consolidation- Systems security overhaul/auditing- Transition to remote/work from home environment- Process automation/semi-automation

Wilsonville, Oregon

Tier 1 corporate operations support for 330+ employees onsite and another 600+ offsite.Performs new hire credentialing, asset management/deployment and just the opposite for end of employment, in addition to resolving issues relating to software, hardware and internal process.Supports a Windows 10/Windows Server 2016 environment, running applications including (but not limited to): RingCentral, GleanView, Trello, Skype, DesktopCentral, Adobe, and a variety of HTML/coding editors. Manages Active Directory, Microsoft Exchange, and supports primarily Dell family of assets.Projects:- WSUS administration and optimization- WDT server setup and administration- Continued Windows 10 Update management- GPO management and optimization

Lake Oswego, Oregon

Tier 2 technical support for email and DNS issues, handling inbound/outbound email tickets and providing over the phone support at an average rate of 25 tickets and 15 calls per day. My rolling average for email tickets closed per month in 2018 has been 300, and about 35% of the team.Common issues range from Outlook/phone mail client setup and send/receive failures, spam concerns, account management (add/remove accounts, reset passwords), DNS changes, etc.Provide technical oversight on bringing websites live, setting naked domain/www subdomain redirects, performing domain name changes, and in general troubleshooting website failing to display issues as needed.As a tertiary role, provide training for other departments in the aspect of DNS, site launch process, and in general answer questions coworkers in other departments have regarding domains, sites, email, etc as requested or about every quarter or so.

Salem, Oregon

Unpaid internship program to develop enterprise-level IT experience as well as "bridge the gap" between classroom fundamentals and real-world IT applications. One of three interns in the CWE program working with Chemeketa's Media/IT department. Before this current term, no structured internship program existed within Media/IT, and this term is being used to develop a permanent, structured internship program for IT aspirants in the future. Current task is aimed at performing a data migration from Google Drive to Atlassian Confluence, to better synergize important documents with IT operations, JIRA ticketing system, and application development.Future tasks include performing server/VM setup with the systems administration team (using PowerShell scripts), assisting with upgrades to the firewall/proxy systems, introduction to the back-end management of IP phone systems, and potentially assisting with new network infrastructure implementation.

Salem, Oregon

Federal Work Study program started during the middle of winter term. Assistant to the shop foreman and to the educational instructors in the Automotive Technology program. Checking out tools to students upon request, noting the tool and the person it was checked out to. Additionally helping students to determine the correct tool to accomplish the task at hand. Checking in tools, removing the tool listing from the checkout board, and returning them to the proper drawer inside the well-labeled tool room. Tasked with performing janitorial duties inside the shop: replacing mop bucket wash solution, mopping the shop floor, and restocking spray bottles of solvents/degreasers. Occasionally tasked with performing simple vehicle repairs or maintenance, such as: installing belt tensioners, cleaning battery cables/contacts, starting a car with a dead battery, and performing fluid/charging system/tire pressure checks. Frequently assigned odd-jobs, including but not limited to: transporting used tires off-site in a college owned vehicle, moving/rearranging the fleet of vehicles for space consolidation, organizing the large tool storage garage, constructing tables to be used as permanent classroom fixtures, and installing pressurized central air compressor fittings.

Salem, Oregon

Tier 1 support for instructor classroom technology and training. Assigned to assess need, compile equipment, construct, and tear down of Public Address systems for Chemeketa events around campus.Completed network infrastructure management tasks in the areas of labeling ports, making cross connects, and other network closet maintenance as assigned.Handled incoming tickets assigned to Media, responding to requests for PA system use, bugs, or non-critical bugs reported by users (instructors).Provided PC and smart phone support to students, staff, and instructors in regards to device performance, site/software compatibility, and WiFi connectivity.Uniquely given the role to manage the two work vans assigned to the Media/IT department- to keep up on maintenance, cleanliness, and to further develop documentation to track maintenance records, problem reporting, etc. Was also given notice of expanding my role in Media/IT to become a personal assistant/tech assistant hybrid to the lead manager in Media. My attention to detail and ability to follow-through with solutions was noted as being desired traits for such a hybrid position.Laid off in December 2016 due to budget cuts.

Salem, Or

Shaped raw wood material into finished home decor.Accomplished daily tasks of installing wall base, door casing, and window casings with care and consideration to reduce unnecessary waste and produce high quality finished work. Utilized power, air, and hand tools to conduct cutting and nailing of finished product efficiently. Completed projects in multi-million dollar homes for private house owners with consideration to time and expense. Expanding my craft daily by shadowing the business owner (my father) to learn new skills, optimizing workflow, and assisting the business with completing projects ahead of schedule.Flexible hour, at-will, and as needed work assignments to fill employment history gaps with added income supplements. The work I provide is also a great help to my father's lifetime business.

Salem, Oregon

Accepted internal company transfer to BMW store in December 2014 and took on additional duties as a BMW Genius, or product knowledge specialist as requested by BMW of North America.Performed vehicle deliveries to new and pre-owned BMW customers to serve as an orientation to their BMW vehicles.Supported customers in the operation, function, and limitations of proprietary BMW iDrive in-car infotainment systems.Additionally performed post-sale, Encore deliveries to customers, typically 1-3 months after date of purchase, to allow customers time to formulate questions about their BMW and have dedicated time to have those questions answered and demonstrate additional features.Managed incoming automated BMW TeleService requests as provided by modern BMW vehicles- oil changes, battery replacement, air filter replacement, transmission fluid changes, etc based on time or mileage.Placed outbound calls to customers whose vehicles were reporting service due, offering to create an appointment at their convenience to have services performed, scheduling a service rental car or service shuttle transportation to home or work as needed.Handled inbound calls to the service department as a tertiary backup to two service advisors: answering questions relating to vehicle maintenance, confirming appointment dates, scheduling service, or in general routing calls to the appropriate persons as requested by customers.Performed these duties while physically located inside the drive-in service welcome area, greeting incoming customers, taking odometer readings and introducing them to their service advisor (or the waiting area if the advisor was currently busy).Performed tire pressure checks, engine oil additions, wiper fluid additions, and exterior bulb replacements as needed to ease the workload on the service technicians.Accomplished a huge, wide variety of odd job tasks at management request as the dedicated 'go-to' guy for odd jobs.

Salem, Oregon

Maintained the inventory for sale on the lot- rearranged units for diversity, washed dirty inventory, and performed advertising price changes.Performed vehicle delivery details to new customer vehicles, ensuring a full tank of fuel, vehicle detailed and washed to the highest standard for customer satisfaction, with care taken to complete this process within 45 minutes.Conducted physical inventory reconciliations, comparing a database of vehicles for sale to the physical inventory on the ground, and correcting errors as found.Processed marketing photography of new and used vehicles for the lot after the service and detail departments had prepared the vehicles for sale.Prepared window stickers for used vehicles, taking note of available options of each and every model and ensuring the highest accuracy of printed features.Uploaded unit pictures to the website and conducted website inventory reconciliations to remove "ghost," sold, or otherwise unavailable units from the website database.

Salem, Oregon

Accomplished outstanding customer service to customers in-store and over the phone as first priority.Managed repairs and services being performed on customer computers in store, including but not limited to: virus removal, data migration, Windows OS clean installation, hardware replacement/additions, case cleaning, and general PC performance optimizations.Specialized in computer, printer, tablet, camera, and shredder sales: identifying customer need/intended use, making recommendations based on need/use, and attempting to close the sale.Arranged for the Technology department to use a notebook dedicated to keeping track of services performed on customer computers.Composed daily documentation in regards to what was done on up to 10 concurrent PC services at the end of each shift, taking great care to leave notes for the next Technology Specialist to perform to maintain consistent service and retain promised service completion time.Accomplished retail store tasks relating to store inventory management, promotional display, and aisle rearranging and other tasks as requested by upper management.

Salem, Or

Provided routine, daily care for dual-diagnosis, mentally disabled clientele.Utilized a variety of verbal de-escalation tactics to defuse conflicts with hostile individuals.Maintained accurate, confidential, and clear documentation on the day to day activities of individuals for record keeping and co-worker synchronization.Provided unofficial tech support for office IT issues (i.e. reset router. reset fax machine, etc), as well as tech support for client devices (gaming systems, televisions, MP3 players, etc).