Jacob Durig Email & Phone Number

Lake Oswego, Oregon, United States

United States

Continued focus into systems automation, process improvement, and systems administration.Notable projects:- Implemented full DMARC compliance on all corporate emailing domainsTwo new office space infrastructure design and configuration

Wilsonville, Oregon

Tier 2 helpdesk and project-based systems improvement work including PowerShell automation, process development, and systems administration.Projects:- Corporate phone operations consolidation- Systems security overhaul/auditing- Transition to remote/work from home environment- Process automation/semi-automation

Wilsonville, Oregon

Tier 1 corporate operations support for 330+ employees onsite and another 600+ offsite.Performs new hire credentialing, asset management/deployment and just the opposite for end of employment, in addition to resolving issues relating to software, hardware and internal process.Supports a Windows 10/Windows Server 2016 environment, running applications.

Lake Oswego, Oregon

Tier 2 technical support for email and DNS issues, handling inbound/outbound email tickets and providing over the phone support at an average rate of 25 tickets and 15 calls per day. My rolling average for email tickets closed per month in 2018 has been 300, and about 35% of the team.Common issues range from Outlook/phone mail client setup and send/receive.

Salem, Oregon

Unpaid internship program to develop enterprise-level IT experience as well as "bridge the gap" between classroom fundamentals and real-world IT applications. One of three interns in the CWE program working with Chemeketa's Media/IT department. Before this current term, no structured internship program existed within Media/IT, and this term is being used.

Salem, Oregon

Federal Work Study program started during the middle of winter term. Assistant to the shop foreman and to the educational instructors in the Automotive Technology program. Checking out tools to students upon request, noting the tool and the person it was checked out to. Additionally helping students to determine the correct tool to accomplish the task at.

Salem, Oregon

Tier 1 support for instructor classroom technology and training. Assigned to assess need, compile equipment, construct, and tear down of Public Address systems for Chemeketa events around campus.Completed network infrastructure management tasks in the areas of labeling ports, making cross connects, and other network closet maintenance as assigned.Handled.

Salem, OR

Shaped raw wood material into finished home decor.Accomplished daily tasks of installing wall base, door casing, and window casings with care and consideration to reduce unnecessary waste and produce high quality finished work. Utilized power, air, and hand tools to conduct cutting and nailing of finished product efficiently. Completed projects in.

Salem, Oregon

Accepted internal company transfer to BMW store in December 2014 and took on additional duties as a BMW Genius, or product knowledge specialist as requested by BMW of North America.Performed vehicle deliveries to new and pre-owned BMW customers to serve as an orientation to their BMW vehicles.Supported customers in the operation, function, and limitations.

Salem, Oregon

Maintained the inventory for sale on the lot- rearranged units for diversity, washed dirty inventory, and performed advertising price changes.Performed vehicle delivery details to new customer vehicles, ensuring a full tank of fuel, vehicle detailed and washed to the highest standard for customer satisfaction, with care taken to complete this process.

Salem, Oregon

Accomplished outstanding customer service to customers in-store and over the phone as first priority.Managed repairs and services being performed on customer computers in store, including but not limited to: virus removal, data migration, Windows OS clean installation, hardware replacement/additions, case cleaning, and general PC performance.

Salem, OR

Provided routine, daily care for dual-diagnosis, mentally disabled clientele.Utilized a variety of verbal de-escalation tactics to defuse conflicts with hostile individuals.Maintained accurate, confidential, and clear documentation on the day to day activities of individuals for record keeping and co-worker synchronization.Provided unofficial tech support.