Brittany Knapp Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Building a strong customer-service oriented team

Managed a cosmetics team in a way that ensured our department was successful. This included team motivation, self-motivation, time-management, some disciplinary action and most importantly leading-by-example.Ensured that I was meeting 20+ vendor sales targets as well as sales targets provided by corporate on a monthly and yearly basis.Creating events and promotions to bring extra revenue to our business. As well as serving clients on a daily basis, and building strong customer rapport through outstanding service.

Meeting store and brand sales expectations by:Breaking down annual and monthly sales targets to set goals for each day and for each beauty advisor.Ensuring each beauty advisor was successful in reaching their sales targets by providing consistent coaching, product knowledge training and feedback.Preparing and running large events which included reaching out to all clientele via phone and customers in-store to book appointments and prepay limited edition items.Providing excellent and consistent customer service on a daily basis, leading by example for the sales team.

Bachelors Degree In Progress, English Language And Literature, General

English Literature

Diploma

Activities and Societies: Cheerleading, Rowing, Visual Arts