Brittany Moore Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Revel and Infogain work with industry leading companies on what matters most to customers and the bottom line: their brand experience and products. Through product innovation, experience design, cloud and AI, we design and build human-centered digital platforms that create more authentic, meaningful connections with customers.

Austin, Texas Metropolitan Area

• Primary client lead and consultant on Healthcare accounts
• Strategic design consultant on projects creating new digital experiences, from apps to web portals to data visualization interfaces
• Co-founded an initiative to bring Futures thinking and foresight design to both Designit practitioners and clients as a new offering
• Worked alongside strategic design practitioners to create solutions for clients and to ensure complete client satisfaction when working with Designit

Sydney, New South Wales, Australia

• Member of core leadership team developing Australia & New Zealand's startup business plan, including defining 'why' and values, conducting market research, defining local USP, and project mix profit analysis
• Led proactive client initiatives, from ideation sprints to local marketing strategy
• Strategically prioritize and streamline the team’s time and effort on client initiatives
• Worked with Strategic Design Leads to ensure client satisfaction when working with Designit
• Member of Designit’s Brand Council to help inspire and quality check global brand and marketing initiatives
• Co-created propositions as part of Designit’s early COVID-19 response to help companies get through the current disruption and also secure a more resilient future

Sydney, Australia

• Clients: Toyota Financial Services, Suncorp Finance & Insurance Group
• Primary client relationship CX lead for two key financial services and insurance accounts
• Managed growth, CX strategy and 1:1 communication strategy
• Led a team of 3 Business Managers and a cross-functional team of strategists, creatives, and producers to ensure delivery of high-quality work and client satisfaction

Sydney, Australia

• Translated data into customer centric solutions, including growth-oriented marketing strategies, effective customer journeys, and multi-channel digital campaigns
• Selected to work client-side in an 12-week agile sprint as the lead scrum master and manager of the 1 to 1 comms stream for a confidential customer loyalty POC project
• Worked directly in the client’s agile product innovation hub to translate business problems into strong service design solutions and customer value propositions
• Led multi-disciplinary teams of strategists, data analysts, and creatives to continually develop and maintain a high standard of unique, great work
• Managed the career development and emerging strengths of 3 bright Business Managers
• Oversaw financial management for my domain, from forecasting and scoping to ongoing project management

Sydney, Australia

• Clients: Westpac and St. George Banking Group
• Managed the Consumer Finance team, with a focus on data analysis to drive actionable insights, CRM strategy, and customer-centric marketing communications
• Led internal multi-disciplinary agency teams and senior clients in developing campaigns from start to finish across multiple channels, including: display, social, eDM, DM, OOH, etc.
• Gained an understanding of Agile working methods to recommend and implement improvements in the client/agency Agile dynamic
• Built new and strong client relationships across the Westpac Group
• Oversaw financial management, from forecasting and reporting to complex project scoping

Greater New York City Area

• Client: Johnson & Johnson - ACUVUE Brand Contact Lenses & Corporate Equity
• Established a trusted working relationship with the key client teams, from Marketing Director to Senior Management level, and became a reliable partner in delivering success
• Led a pilot partnership between R/GA and Facebook’s Creative Shop to develop a disruptive, thumb-stopping social campaign aligned with ACUVUE’s key objectives and KPIs
• Directed the research, strategy, creative development, Salesforce partnership and highly successful launch of ACUVUE’s first CRM Program for North American markets, resulting in incremental follow-up engagements
• Managed programmatic banner creative development with over 140 dynamic custom messaging variations based on age, gender, contextual environments, and triggers
• Transitioned social media platforms from scattered content to a relatable, narrative and educational approach based on brand research and performance insights

Greater New York City Area

• Clients: Health Quest hospitals and healthcare providers, Shire Pharmaceuticals, Bayer, MDVIP Healthcare
• Created strategic advertising communications to increase brand awareness and consideration in both consumer and professional markets
• Interacted with multiple clients daily as the lead liaison to execute all traditional and digital advertising, as well as high-level marketing efforts
• Prepared and presented strategic presentations with successful outcomes regarding rebranding launch, overall business strategy, UX/UI website development, etc.
• Managed and led core team in client strategic planning, including brand architecture shift
• Maintained alignment of all communication efforts with client's business and marketing objectives

Greater New York City Area

• Planned and coordinated activities in digital media, including paid search, display banners and social advertising
• Worked with the media team to optimize digital placements and creative rotations
• Reported on monthly performance and analytics of digital media buys
• Managed estimates and billing for digital activities, including working media
• Oversaw social media content creation and ongoing management of multiple social channels
• Monitored competitive activity in digital media and social channels

Birmingham, Alabama Area

• Businesses: Samford University, Movi Medical Devices, BBVA Compass Bank, Alabama Telco
• Lead strategist for the internal creative and technical team on integrated digital marketing to help clients achieve their specific goals
• Responsible for implementation and ongoing management of paid search campaigns and inbound marketing programs
• Guided and developed effective websites that yielded lead conversions by using tactics such as SEO, keyword strategy, social media promotion, content marketing, calls to action and landing pages
• Prepared and presented monthly Web ROI reports to clients interpreting data and utilizing HubSpot and Google Analytics tools

Birmingham, Alabama Area

• Assisted in new business development for potential and current clients
• Responsible for the daily details and efforts of creating and executing individual client’s marketing communication plans, projects and annual integrated marketing programs

Austin, Texas

• Provided meeting and communication consultation to companies worldwide
• Developed various sales and marketing strategies in order to achieve sales goals and grow existing accounts
• Managed company wide product launches and trainings for new clients to ensure optimal performance of services
• Acted as a liaison between client and partnered providers for negotiations and resolve on all issues
• Cultivated positive and enduring relationships with diverse clientele

College Station, TX

• Managed social media campaign for the Marrow Donor Program and Be The Match Registry
• Organized and promoted Texas A&M Cancer Awareness Month
• Conducted and coordinated community and campus recruitment
• Created press releases for special events and marrow drives

College Station, TX

• Increased memberships and monetary donations from alumni
• Promoted and assisted members with purchasing game tickets
• Managed member relations by handling any problems or questions