Brittany Davis Email & Phone Number

ConectUs Team Lead

Pittsburgh, Pennsylvania, United States

• Provided advanced technical support for corporate cellular-capable devices, including setups, issue resolution, and email problem-solving.
• Advanced troubleshooting of diverse cellular devices, encompassing iPhones, Androids, as well as specialized expertise in repairing Cradlepoints, mobile hotspots, aircards, and interconnected tablets and laptops.
• Proficiency in Mobile Device Management (MDM) softwares such as, MaaS360, Microsoft Intune, Citrix, and Mobi. Used these programs for… Show more
• Proficiency in Mobile Device Management (MDM) softwares such as, MaaS360, Microsoft Intune, Citrix, and Mobi. Used these programs for enrollments, setups, and managing/creating device policies.
• Expertise in multiple ticketing systems for clients, such as Jira, ServiceNow, Okta, Fresh Service, and ServiceDesk.
• As a Senior, assumed responsibilities in the absence of Leads, encompassing queue oversight, leadership of huddle meetings, and comprehensive familiarity with all clients spanning multiple departments.

Pittsburgh, Pennsylvania, United States

Bethel Park, Pennsylvania, United States

• Event coordinator for all 5 outlet locations. Responsibilities included making connections with other small businesses to pair with events, creating promotional material for in-store and across social media platforms.
• Implemented the initial need for special events in the outlet locations by successfully tripling sales goals during trial occasions and building a portfolio of local businesses to work… Show more
• Implemented the initial need for special events in the outlet locations by successfully tripling sales goals during trial occasions and building a portfolio of local businesses to work alongside.
• Recruited and developed a high-achieving team of 6+ in the South Hills location that often led in sales between all outlet locations.
• Conducted daily shift meetings and quarterly performance reviews to determine the employee’s strengths, weaknesses, and future goals.
• Created employee schedules, tracked payroll, ordered supplies, handled the weekly deposits, and planned a store budget. Show less

Mckeesport, PA

 Established a small team towards overpowering company set goals and expectations that consistently generated new and repeat customers. Monthly SPS scores averaged over 80%, building back a local customer base that gained referrals and used marketing abilities to secure more clients from surrounding areas. Maximized sales by initiating customers first.

Bethel Park, PA

 Strived to provide the clients with incredible service, leading to a 95% Customer Service Index rating and numerous repeat customers. Raised overall morale and performance of the department by creating a healthy competitive environment in which the employees can thrive. Increased overall store margin by consistently performing at a high level and.