- Established an insurance appeal program for denied laboratory claims, analyzed outcomes and reimbursement trends to optimize workflow, and created internal protocols and training documentation- Collaborated with a variety of key stakeholders including revenue cycle management, quality assurance, research and development, and clinical practice- Researched and drafted robust appeals leveraging peer-reviewed medical literature, regulatory approvals, payer policies, and clinical best… Show more - Established an insurance appeal program for denied laboratory claims, analyzed outcomes and reimbursement trends to optimize workflow, and created internal protocols and training documentation- Collaborated with a variety of key stakeholders including revenue cycle management, quality assurance, research and development, and clinical practice- Researched and drafted robust appeals leveraging peer-reviewed medical literature, regulatory approvals, payer policies, and clinical best practices Show less

- Monitored the full product pipeline and managed a team of appeal strategists developing argumentative strategies to effectively refute insurance denials- Performed audits and conducted interdepartmental trainings on best practices and process improvements

- Developed argumentative strategies, gathered supporting evidence, and prepared cases for further appeal work- Analyzed patterns in denial rationale, appeal outcomes, and industry trends to anticipate new denials and develop creative and adaptive solutions- Communicated with internal and external stakeholders including, clients, health care providers, and attorneys

- Managed day-to-day department workflow, proofread letters, monitored team workload, fielded questions, and facilitated weekly team meetings- Trained new hires and coached writers to improve logical flow, grammar, and style consistent with internal style guides and document control protocols- Researched special topics and presented findings to colleagues both orally and in writing- Guided self-directed clients on the appeal process and provided instructions both orally and in… Show more - Managed day-to-day department workflow, proofread letters, monitored team workload, fielded questions, and facilitated weekly team meetings- Trained new hires and coached writers to improve logical flow, grammar, and style consistent with internal style guides and document control protocols- Researched special topics and presented findings to colleagues both orally and in writing- Guided self-directed clients on the appeal process and provided instructions both orally and in writing Show less

- Drafted over 1,00 formal appeal letters to assist clients in obtaining insurance reimbursement- Collaborated with internal departments to ensure that the most compelling evidence available is used to support the arguments presented in the appeal- Proposed improvement initiatives and facilitated implementation (e.g., developed an internal style guide)- Consistently maintained a billable percentage of over 80%

- Facilitated over 250 client relations including both point-of-sale and payroll accounts- Managed payroll accounts including processing payrolls, setting up direct deposits, and handling payroll tax filings and payments for clients in 12 different states- Created a client database consolidating and organizing existing systems for sustainable growth- Provided remote technical support while developing a user manual for point-of-sale software

- Evaluated over 30 submissions, made publication recommendations to the editor-in-chief, and worked with a team to edit, typeset, and copyedit editions of Aporia semiannually - Guided assigned authors through the publication process and worked with each one-on-one to edit essays by suggesting improvements to argumentation, organization, grammar, and style

- Lead class meetings, introduced lecturers, took attendance, and provided technical assistance- Prepared feedback on weekly assignments and acted as a liaison between students and the professor to address concerns for about twenty-five students each semester

- Promoted an atmosphere of healing by provided a safe, welcoming space for patients and families- Collaborated with a team of housekeepers from various backgrounds to efficiently meet the needs of the hospital and ensure compliance with health and safety regulations

- Prepared, delivered, proctored tests, as well as consistently providing a positive testing experience for thousands of students each semester