Brittany Roach Email & Phone Number

Austin, Texas, United States

• Responsible for supporting AC+ and AppleCare Solutions expansion and sustaining programs while collaborating across other teams and departments
• Analyzed AppleCare agreements/warranties processes and systems to support the internal and external customer experience
• Identified gaps in system functionality as it relates to business processes and programs before creating solutions to resolve the errors

Austin, Texas

• Motivate, coach, train, and develop Managers to inspire top performance from their teams while building success for a $100 million in annual sales and promoting the Apple brand through unparalleled customer service
• Collaborate with Leaders across MT4 and AMR to develop strategic plans for improving processes and surpassing standards to drive the business in the store

Austin, Texas Area

• Built, engaged, coached, developed, and inspired high performing teams of unique individuals who deliver exceptional experiences for customers as they learn, shop, and get support
• Responsible for motivating a team of 180+ employees to create ownership opportunities while leading the talent that provides technical support and training for our customers
• Developed relationships and collaborate with Leaders across MT4 and AMR to improve overall processes
• Adapted to challenges by providing support in an ever changing business that produces over $75 million in annual sales
• Built effective teams while promoting, onboarding, training, and developing three employees to Lead Geniuses
• Ensured all stores wrote an effective schedule to support the internal and external customer journey as the Schedule Manager Mentor for the Market

• Oversee all HR functions including team and talent development, staffing and recruitment, new employee orientations, team onboarding, benefits administration, scheduling, payroll, team engagement, HR metrics.
• Selected to be the Human Resources District Resource for D240 (oversee all Operational Metrics for D240, act as the liaison between HR Business Partner and all 10 stores' Executive Team Leaders of Human Resources)
• Chosen to be the Top Contributor in T-1547 by direct supervisor for Quarter 3 in 2013
• Executive Team Trainer and part of the Recruitment Team

• Opened T-2759, the new San Luis Obispo Target in July 2011
• Assisted Target Canada in the new store opening of T-3557 (Delta, British Columbia) by getting team on Best Practices and ensuring exceptional guest experience
• Manage business which produced $45+ million in annual sales
• Interview, hire, train, develop, and retain talented Team Members
• Directly supervise the following workcenters: Cashiers, Guest Services, Target Cafe, Starbucks, Cart Attendants, Photo, and the Cash Office along with four Team Leaders
• Engage and inspire over 200 team members and 14 Team Leaders to drive profitable sales throughout the entire store while acting as the Leader on Duty

Bachelor Of Arts (B.A.), Communications Studies, Organizational Communication, Event Planning, Public Relations

Activities and Societies: Event Coordinator for the Communication Studies Club, Chi Omega Fraternity

Education record

Activities and Societies: Associated Student Body President, National Honor Society President