Brittany Schmidt Email & Phone Number

Remote

Milwaukee, Wi

• Provide excellent customer service and maintaining poise in a fast-paced environment• Possess a fantastic memory and listening skills, resulting in accurate order placement• Developed close relationships with customers resulting in regular repeated business• Responsible for invoices of large sale transactions• Assist in training new staff on company policies, menu items and proper serving techniques• Promote restaurant at public events

• Manage day-to-day operations including but not limited to, requisition implementation and management, troubleshooting and problem resolution regarding system access, nonemployee issues/conflicts, payroll.• Serve as main POC for all stakeholders within the assigned locations.• Create and conduct census reports on hire population, open orders/positions available, contract extensions.• Implement and train on new procedures and software.• Maintain and build new relationships with frequent communication, ensuring an understanding of the clients required skills, competencies and knowledge to successfully relay to supplier/sub vendor for optimal candidate selection. Expedient issue resolution, receiving and providing feedback on contractors/project progress for optimal performance and business opportunities.

Milwaukee, Wi

•Led and significantly aided in the implementation of several outsourcing projects; CORE MSP contingent labor staffing onboarding and compliance process, Manpower NA Unemployment and WOTC process, and Remote i9 Field Support•Traveled to Mumbai, India to support the go-live of outsourcing projects•Primary contact for Onboarding and FAS teams’ inquiries related to MP/Client operation and compliance policies•Collaborated with executives and offshore partners on developing SLAs, KPIs and SOPs related to the due diligence of MP and Client processes•Organize, prepare and conduct monthly audit reviews, presenting comprehensive reports to internal/external leadership and compliance team, ensuring adherence to contractual performance and governance agreements. Providing coaching, delivering performance management and initiating disciplinary measures as defined by contractual agreements if necessary•Coordinated weekly meetings for internal/external teams, including teleconferences, video-conferences, interacting with all levels of management to build working relationships, promoting an environment of continuous process improvement, efficiency, and accountability•Assessed ongoing training needs through surveys, interviews with employees, focus groups and consultation with managers to identify and target inefficiencies in areas of risks, process gaps and workflow discrepancies•Train team on changes made to Client contract agreements and MP policies•Served as project manager for additional implementations, process improvements & new clients. Creating & maintaining schedules & timelines to keep teams on-task. Articulating project goals & designing detailed work breakdown structures. Producing reports updating senior leadership on progress & roadblocks•In addition to offshore support, was positioned as primary liaison to design, plan, organize & direct training programs on client & state law compliance processes for multiple lines of business within the organization

Milwaukee, Wi

• Led a team of 15 with a client portfolio of 20-30 National Accounts.• Developed and implemented an associate engagement, retention and redeployment program for CORE MSP Associate Management team, building stronger relationships with associates and MSPs, resulting in a consistent lower turnover rate per month and revenue growth.• Work with new and existing clients on incoming projects to determine staffing needs and create process plans to meet needs in a cost effective and efficient manner.• Conduct audits to ensure team upholds compliance of Manpower and Client requirements as well as State and Federal regulations.• Setting team expectation of having frequent communication with MSPs regarding associates onboarding progress, performance and project progress. Timely response to client inquiries, identifying and assessing client needs, resolving issues and following up to ensure satisfaction.• Provide guidance and support with associate issues and conflicts. When necessary, conducting interviews with clients, HR, and manpower associate witnesses to establish and verify case information. Effectively and promptly communicating sensitive or technical information while adhering to privacy guidelines.• Evaluated employee performance monthly and yearly, coaching and training accordingly, setting personal goals, increasing quality of work and employee retention • Utilized as the subject matter expert (SME) on Manpower’s onboarding, compliance and associate engagement activity within the department.

Milwaukee, Wi

In addition to the job duties of Recruiting Coordinator• Mentored and guided employees ensuring all were trained in process knowledge and capable of performing assigned duties.• Document processes for multiple online tools, including client exceptions, maintaining historical records by documenting system changes and revisions.• Analyze and distribute daily activity reporting to team, ensuring proper workload balance between coordinators to provide optimal service.• Implement new accounts and processes within the team• Performed internal audits to confirm compliant assignment starts. Collaborated with compliance team on external audits, providing requested compliance documentations by set deadline, delivering progress as well as closing reports to senior management and clients.• Act as a liaison between Team and Program Delivery Lead, being first point of escalation

Milwaukee, Wi

• Responsible for independently managing the onboarding process of 60-100+ new hires daily, across a portfolio of 10-15 complex and high priority contracts, ensuring the best experience for both the associate and new/existing clients. • Proficiently initiates, collects, manages, and evaluates documentation related to compliance, including but not limited to internal/external onboarding paperwork, background and drug screening, fingerprinting, health and physical screening, immunizations, travel booking, client training programs, and regulatory compliance, in accordance with the requirements of the Job Description and State in which the candidate will be hired, escalating any alerts for clearance decisions.• Accurately maintained all candidate processing updates within applicant tracking system, onboarding system, VMS tool, background vendor system, and team tracking spreadsheet. Advising recruiters and clients of any candidate not cleared for hire prior to their scheduled start dates.• Ensure accuracy and confidentiality of candidate records in systems and tools to policy standards.• Communicate with candidates daily to request information and ensure timely completion of onboarding paperwork to meet client deadlines.• Manage associates on assignment, analyzing and resolving employment related issues including but not limited to performance, rate changes, benefits, timekeeping systems, payroll, providing appropriate solutions and alternatives within appropriate time-frames and following up to ensure resolution.• Build and maintain client relationships by successfully managing a high volume of candidate onboardings, providing timely updates and responses to inquiries and issue resolutions.

Milwaukee, Wi

• Provide administrative and data entry support to National Accounts and Operations in North America.• Ensured timely and accurate processing of VMS notifications related to order, candidate and assignment updates.• Collaboration with field offices and internal departments to meet client needs and help resolve issues in a timely manner.• Selected to complete various projects updating Manpower's internal systems, ensuring compliance with order statuses, candidate assignments and client profiles.• Worked in a high volume, fast paced environment to meet daily SLA.• Knowledge of navigating around 40 VMS online tools along with two internal Manpower systems.

Shorewood, Wi

• Managed daily store operations in accordance with company policy• Handled sale transactions and returns• Balanced cash drawers and credit sales• Managed work flow and tasks of employees• Trained new hires and employees promoted to a manager position• Provided fast and friendly service, ensured product quality and customer satisfaction• Organized catering, holiday sales and team projects