Brittany Spady Email & Phone Number

Toronto, Ontario, Canada

• Performed troubleshooting techniques over the phone and e-mail to identify and resolve issues.
• Accessed and documented procedures, tools, and manuals to provide support for company-supplied hardware and equipment.
• Reviewed XML logs for reservations, rates and rooms as part of troubleshooting for GDS and OTA integration
• Established patterns for reoccurring issues and provided input to development teams.
• Worked regularly with third-party integrations such as Booking.com and Expedia to provide efficient and quick support for clients
• Prepared reference material for clients in order to help educate end users and reduce future call volume.

Toronto, Ontario, Canada

• Provided strong customer service to all customers and clients by building rapport and resolving conflicts, issues and concerns
• Used company reservation system to create, edit, find guest bookings and rental agreements.
• Navigated through Company portal to access their many tools such as creating requests for vehicle repairs, emails, billing inquiries, accessing sales reports, invent using multiple proprietary systems to keep
• Earned highest branch performance for CSR’s in the District Group for May of 2021 by exceeding company standards in sales and customer service.
• Helped open a new branch location by constantly taking on additional office tasks on top of my other job duties at the new location

Halifax, Nova Scotia, Canada

• Provided technical support for Android, iPhone, Windows, and Blackberry devices
• Provided customer training on the set-up, operation, and maintenance of mobile phones and tablets
• Exceeded monthly sales quotas for cellular activations and accessories by building rapport with customers and using effective listening skills
• Increased store sales by acquiring and managing small business accounts
• Used company portal hub to run credit checks, cellular activations, visual merchandising, manage tickets and access company knowledge base

Halifax, Nova Scotia, Canada

• Used ticketing system to document customer interactions, assign to proper departments and follow up if required.
• Maintained a steady volume workload with inbound phone calls, emails and customer follow-ups. Assisted an average of 100 customers a day and consistently met performance standards (service, speed, accuracy and volume)
• Assisted customers in navigating the company website, placing orders online and troubleshooting technical issues.