Brittany Spady Email & Phone Number

Toronto, Ontario, Canada

● Performed troubleshooting techniques over the phone and e-mail to identify and resolve issues.● Accessed and documented procedures, tools, and manuals to provide support for company-supplied hardware and equipment.● Reviewed XML logs for reservations, rates and rooms as part of troubleshooting for GDS and OTA integration● Established patterns for reoccurring issues and provided input to development teams.● Worked regularly with third-party integrations such as Booking.com and Expedia to provide efficient and quick support for clients● Prepared reference material for clients in order to help educate end users and reduce future call volume. ● Provided call center support and escalated major incidents as appropriate for the issue.

Toronto, Ontario, Canada

● Provided strong customer service to all customers and clients by building rapport and resolving conflicts, issues and concerns● Used company reservation system to create, edit, find guest bookings and rental agreements.● Navigated through Company portal to access their many tools such as creating requests for vehicle repairs, emails, billing inquiries, accessing sales reports, invent using multiple proprietary systems to keep● Earned highest branch performance for CSR’s in the District Group for May of 2021 by exceeding company standards in sales and customer service.● Helped open a new branch location by constantly taking on additional office tasks on top of my other job duties at the new location

Halifax, Nova Scotia, Canada

● Provided technical support for Android, iPhone, Windows, and Blackberry devices● Provided customer training on the set-up, operation, and maintenance of mobile phones and tablets● Exceeded monthly sales quotas for cellular activations and accessories by building rapport with customers and using effective listening skills● Increased store sales by acquiring and managing small business accounts● Used company portal hub to run credit checks, cellular activations, visual merchandising, manage tickets and access company knowledge base

Halifax, Nova Scotia, Canada

● Used ticketing system to document customer interactions, assign to proper departments and follow up if required. ● Maintained a steady volume workload with inbound phone calls, emails and customer follow-ups. Assisted an average of 100 customers a day and consistently met performance standards (service, speed, accuracy and volume) ● Assisted customers in navigating the company website, placing orders online and troubleshooting technical issues.