Brittany Yu Email & Phone Number

Bowen Island, British Columbia, Canada

University Of British Columbia

Renovated and successfully opened Koerner's Pub Hired through creating job fairsCreated training manuals and training programs for all staffManaged profit and lossConducted regular management meetingsUsed inventory control programs such as Optimum ControlDuring my time at Koerner's Pub our company opened Loafe Cafe, Loafe Catering, Cafe MOA, Loafe Emily.

Vancouver / Haida Gwaii

Queen Charlotte Lodge runs a seasonal business from May - September. This business requires staff to stay up North on a remote island to work for the season. My job was to coordinate a job fair, create interview questions for 1st, 2nd and 3rd interviews. I created training packages, on boarding documents and set up training days both in the city and on.

Vancouver, Canada Area

Initiated the social media programs for a variety of clients including Hemlock Printers, Monk McQueens, Queen Charlotte Lodge and Afingo.comSocial Media and Online Marketing Specializing in:- Online Marketing campaigns and strategies - Content management - SEO & Google Ad words campaigns- Contests/promotions: Creating contests both large and small. Ran a.

- Initiated and headed the development of "Hong Kong Gourmet" an iPhone App built for famous food critic and celebrity Chua Lam- Kept the project on schedule and on budget by assisting project manager with communications between the development agency, design agency, writers, editors and principals- Assisted with final edits on English translations

- Served fine dining standards in a fast paced environment

- Worked 2 seasons as a Server / Housekeeper and was promoted to Hospitality Manager in my third year.- Managed the front of house team- Responsible for the check in check out of up to 160 guests in a three hour turn around- Regularly broke high sales target by up-selling wines- Worked with Fidelio, Micros and Squirrel

- Pre-sold a development resort style living condominiums- Top sales with Lakewind project

- Responsible for hiring, scheduling and managing front of house staff- Dealt with the challenge of being part of the original opening team, and the obstacles that go along with running a fine dining waterfront restaurant during its first summer- Initiated and directed the Concierge Incentive Program - Headed VIP and Regular Customer Retention Program.

Sold to store buyers both nationally and internationallySetup marketing materials and training seminars for clients such as: Safeway, Capers,London Drugs and GNCRepresented interests at local and international trade shows and was the primary contact forlarge account inquiries and retentionSetup and oversaw the exhibits at both the National Products Expo –.

Vancouver, Canada Area

Served guests in a fast paced environment with very little or no management presence

- Top lunch sales out of 23 Earls Restaurants for 4 consecutive months- Created many regular customers and because of this I was later offered a key management position at their new Earls Paramount location- Responsible for hiring, scheduling, training and managing front of house staff