Britt (Peltola) Flahive Email & Phone Number

Columbus, Oh, Us

Worthington, Ohio, United States

Stafford Technology is an IT professional services firm specializing in IT consulting, direct hire, and project based staffing. Our mission is to help companies find the best-in-class solutions for their IT needs. Stafford Technology has developed an exceptional network of IT professionals that meet the needs of our client partners, and believe in doing things the right way.

Columbus

As the bridge between the client and the agency, it is my responsibility to understand the client's needs and ensure that our products and services meet or exceed them, ultimately driving their growth.

Riverside Methodist Hospital

Establish goals and oversee implementation of patient food services needs based upon medical direction and patient population. Establish goals and oversee implementation of patient food services needs based upon medical direction and patient population. Hire, direct, and develop patient service team members. Source and recruit candidates utilizing job boards, databases and social media. Conduct interviews and filter candidates for all open positions. Ensure patient services staff achieves patient satisfaction goals. Lead patient satisfaction programs and facility wide quality assurance improvement programs. Comply with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations. Comply with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies.Participate in and lead patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs.

Lewis Center, Ohio

Energize, motivate and educate members throughout one hour sessions, while accommodating various skill levels and ensuring safety.Grow member base and retain current clientele through client engagement; develop deep understanding of client needs and establish a consultative relationship to help them exceed goals. Actively coach 13 sessions per week; constant research and development of behavior and communication techniques to best engage members.Highlights; assisted with grand opening at two studio locations; maintained high customer satisfaction through creation and execution of row clinics.

Columbus, Ohio

Full-service hotel property with 306 sleeping rooms, 17,400 square-feet meeting space, swimming pool, and restaurant; operations supported by approximately 100 employees.Orchestrate and carryout strategies securing corporate, association and social market business; focus efforts on increases in meeting space and room rental, food-beverage, audio-visual, and sleeping rooms revenue.Scope of responsibilities include marketing plan development and execution; advertising and promotions collateral; prospecting and external sales calls; guest and event needs analysis; property tours, specialty menu introduction and food-beverage tastings; package and option development and presentation; contract negotiations; banquet director, chef, and audio-visual technician collaboration; resource/vendor referrals; account and client relationship management; event oversight and guest issue resolution.

Stuart, Fl

Provider of special event rental equipment (pool covers, tents, linens, tables/chairs, and china/flatware/glassware) for special event needs; operations supported by approximately 150 employees.Coordinated business development focused on residential and commercial market throughout Palm Beach County territory; distributed marketing materials to potential clientele, circulated existing accounts to solidify relationships and introduce new product samples, attended trade shows and represented company at trade booth.