Britt Lynn Email & Phone Number

San Antonio, Texas

* Switched to UI++ OSD Front end and condensed 30 task sequences down to two.* Switched to modern driver management techniques to simplify driver management for both Dell and HP devices to scripted querying approach so that task sequences no longer need to be updated when a new model is added.* Transitioned from internally created Wyse script offline wim.

Lubbock, Texas Area

Tier 2 support for 20,000 users* Collaborated with 5 person team to repair a broken SCCM environment, returning full functionality and zero touch imaging/software installation.* Upgraded SCCM from 2007 to 2012, and ultimately to 2016.* Responsible for large scale software deployments, as well as server and workstation patching throughout the enterprise.*.

Lubbock, Texas Area

Field incoming phone calls and support tickets for 10,000 users.* Act as a first line of defense for any and all issues experienced by team members in both the corporate headquarters and supermarkets. * Work with Windows, Unix, network and database administrators to resolve a variety of issues encountered on a daily basis with critical systems used by the.

Lubbock, Texas Area

Maintain Microsoft ISA Firewall, Microsoft Exchange, 2 Domain Controllers, and 2 IIS webservers all running on Win2k Server Ediition. Also responsible for in office networking and user education on network usage for 30 users.* Implemented Alfresco CMS for document management. Digitized over 50 years of drawings and plans which were imported into the system.

Lubbock, Texas Area

Suddenlink,formerly Cox Communications, responsible for technical support of high speed cable internet, telephone, and video services for residential and business clients. * Started as Technical Support Representative 1, promoted to Technical Support Representative 2 in 2002, promoted to Business Services Support in 2003.* Consistently exceeded company.