Britt Lynn Email & Phone Number

San Antonio, Texas

* Switched to UI++ OSD Front end and condensed 30 task sequences down to two.* Switched to modern driver management techniques to simplify driver management for both Dell and HP devices to scripted querying approach so that task sequences no longer need to be updated when a new model is added.* Transitioned from internally created Wyse script offline wim servicing to David Segura's OSDBuilder PowerShell module, which removed multiple manual steps and automated the entire process.* Updated legacy VB scripts to PowerShell wherever possible.* Upgraded 3000 endpoints from Windows 10 build 1511 to 1703 via IPU task sequence and put together a maintenance plan to maintain a yearly update cycle standardized on fall releases.* Migrated 3500 32 bit Windows 7 endpoints to Windows 10 build 1809 through hardware replacement and/or imaging of devices.* Created task sequence to assist in replacing 100+ Windows 2008 R2 Distribution Points with Windows Server 2016. This included automating all aspects of transfering existing content, removing DP role from server being replaced, renaming it and shutting down. Then renaming replacement server, adding DP role, extracting prestage content, adding to distribution point group and proper boundaries.* Configured JAMF and NoMAD/NoMAD Login for Mac OS X management, including utilizing shell scripts to handle loading/unloading of configuration profiles to enable Mac computers to authorize with Cisco ISE the same way existing Windows machines already did. This removed the need to manually add mac addresses to ISE to allow them on to the network via 802.1x

Lubbock, Texas Area

Tier 2 support for 20,000 users* Collaborated with 5 person team to repair a broken SCCM environment, returning full functionality and zero touch imaging/software installation.* Upgraded SCCM from 2007 to 2012, and ultimately to 2016.* Responsible for large scale software deployments, as well as server and workstation patching throughout the enterprise.* Moved from Dell Poweredge platform to Cisco UCS. Also migrated all physical servers to virtual, using both Hyper-V and VMWare technologies.* Conducted a full group policy refresh, succeeded in removing out of date as well as broken policies and correcting inheritance for the domain which resolved multiple issues that were plaguing the infrastructure.* Wrote PowerShell scripts and modules to provide automation for various administration tasks that were previously being done manually.* Assisted in upgrade from Avaya PBX to Cisco UCM platform with Microsoft Exchange integration for voice mail. The switch from PSTN to VoIP saved the company thousands per month in maintenance and long distance fees.* Remediated various hardware and software vulnerabilities throughout the server and network infrastructure to reach the goal of level 3 PCI compliancy across the enterprise.* Assist network team with configuration and installation of various Cisco, Aruba Wireless, and Palo Alto equipment.* Be part of a 24/7 on-call rotation and respond to emergencies related to server and network equipment outages.* Grant and maintain permissions to various applications and file shares. Also responsible for activation/deactivation of security badges needed for access to restricted areas.

Lubbock, Texas Area

Field incoming phone calls and support tickets for 10,000 users.* Act as a first line of defense for any and all issues experienced by team members in both the corporate headquarters and supermarkets. * Work with Windows, Unix, network and database administrators to resolve a variety of issues encountered on a daily basis with critical systems used by the business to keep the supermarkets running smoothly. * Work with multiple third party vendors to resolve issues with point of sale systems, scales and cutting equipment used in deli/butcher areas, freezer maintenance and repair, fuel management and dispensing equipment, and inventory management critical to warehouse and store stocking.

Lubbock, Texas Area

Maintain Microsoft ISA Firewall, Microsoft Exchange, 2 Domain Controllers, and 2 IIS webservers all running on Win2k Server Ediition. Also responsible for in office networking and user education on network usage for 30 users.* Implemented Alfresco CMS for document management. Digitized over 50 years of drawings and plans which were imported into the system and purposed into a digitally searchable archive.* Utilized a Red Hat Linux gateway server to handle spam filtering duties and pass on clean mail to Microsoft Exchange. This provided better performance, and saved the company money over the GFI product that was previously being utilized.* Instituted hardware standards for laptops and workstations, created a gold image, and used CloneZilla to automate deployment to new computers.* Installed and configured HP tape backup solution, and devised a DR plan including off site media storage.

Lubbock, Texas Area

Suddenlink,formerly Cox Communications, responsible for technical support of high speed cable internet, telephone, and video services for residential and business clients. * Started as Technical Support Representative 1, promoted to Technical Support Representative 2 in 2002, promoted to Business Services Support in 2003.* Consistently exceeded company performance standards and metrics.* Backup to supervisors for customer escalations and tier 2 support for phone representatives.* Assist field engineers with installation and troubleshooting of on premises services and equipment.* Troubleshooting of wired and wireless networks on a variety of consumer and enterprise grade networking equipment.* Webmaster for West Texas regional websites.