Brittney J Email and Phone Number

Greeted customers warmly and ascertained each concern or reason for calling.Opened and maintained customer accounts daily by processing each request and notating accounts.Provided accurate, valid, and complete information by using the right methods/tools, while following communication procedures, guidelines, and policies.Built many sustainable relationships of trust through open and interactive communication with members by going that extra mile to engage with each member individually by Identifying and assessing customers needs to achieve a satisfactory resolution.Handled complaint/trouble shooting tickets daily, provided appropriate solutions and alternatives within a timely matter,expediting correction or adjustment, and following up via phone, email, or mail to ensure a satisfactory resolution.Created and processed templates Troubleshooting Mobile Healthcare App Tickets, resolved customer complaints daily via phone, email, or mail.Utilized and managed computer technology daily to handle high call volumes while advising each member on company policy and accessible information.Resolved members concerns by clarifying the customer's complaint; determining the cause of each members problem; selecting and explaining the best solution to solve the problem.Worked with customer service manager's to ensure proper customer service is being delivered through team building exercises.