Responsible for managing various Human Resources functions, including recruitment, engagement, employee records, job evaluation, compensation management, organizational development, workers' compensation, training, EEO compliance, and special projects.Provides expert advice on intricate employee relations issues and legal matters to company leadership.Drives the improvement of employee programs like new hire orientation, recruitment strategies, performance management, training, and other initiatives to foster a positive organizational culture.Leads process enhancements to streamline HR operations and enhance efficiency.Communicates updates on personnel policies and procedures to ensure compliance with regulations.Develops and maintains the employee handbook, ensuring timely provision of benefit plan information to new and existing employees.Formulates, updates, and implements HR policies and procedures aligning with organizational strategies and company goals.Collaborates with leadership to analyze trends and metrics, creating programs and policies to tackle emerging challenges.Fosters an engaging work environment by motivating employees, encouraging teamwork, effective communication, and aligning employees with the company's vision.Provides guidance to executives, managers, and employees on performance management, coaching, career development, and disciplinary actions.Offers consultation to improve work relationships, boost morale, enhance productivity, and promote employee retention.Collaborates with management to oversee talent acquisition and recruitment in line with company needs.Demonstrates leadership in promoting diversity, equity, and inclusivity.Works with IT representatives to manage the company's technology assets and troubleshoot equipment implementations.Coordinates and delegates responsibilities for company events and recognition programs to reinforce the company's mission, vision, and values.

Maintaining and implementing HR-related policies and procedures, including the development of a new Employee Handbook.Ensuring legal compliance with HR-related regulations such as ADA, EEO/AA, FMLA, COBRA, and anti-harassment policies.Managing ADP semi-monthly hourly and salary payroll processing, as well as overseeing vacation and attendance tracking.Addressing various employee inquiries and concerns related to benefits, personnel policies, FMLA, attendance, and other related matters.Supervising benefits administration, including the processing of open enrollment.Managing Workers' Compensation Cases and ensuring efficient case management.Coordinating Safety Programs, including the implementation of all COVID-related policies and procedures.Reviewing and authorizing responses to Unemployment Claims.Implementing and overseeing new employee onboarding procedures.Scheduling and conducting off-boarding processes.Collaborating with leadership to develop effective short and long-term strategies to achieve organizational goals.Implementing employee performance reviews and development plans in collaboration with the leadership team for each department.Assisting the leadership team in devising and executing training plans.Overseeing the recruitment and staffing process, providing support to the leadership team during interviews.

. Process inbound/outbound customer calls using proper telephone etiquette and a personal/conversational approach. • Consistently providing levels of service, which ensure TRU needs of the customer are met - Task, Respect, Uniqueness (TRU). • Stay informed of all Regional Account Rules, ensuring orders are in compliance with those rules. • Process orders with accuracy and efficiency. • Utilize provided tools and acquired product knowledge to quickly and accurately identify desired product.  • Quickly and accurately translate product part numbers from one brand to another, maximizing profit margin potential while properly gauging customer requirements. • Consistently suggest value added services, alternate products, and full case pack quantities while processing customer orders. • Initiate product sourcing, account set-up, account maintenance, and custom catalogue management.

Ensuring the delivery of top-tier products and customer service to all customers, leveraging feedback for service enhancement, and active participation in the Customer Voice program.Effectively communicating and upholding company policies, store operating standards, and procedures consistently.Coordinating, overseeing, and complying with Starbucks standards encompassing both store operations and Corporate directives.Maintaining accuracy and consistency in all cash handling and register operations.Training and nurturing partners to exemplify customer service standards, operational proficiency, and Starbucks training programs.Overseeing all financial aspects of the outlet, including budgeting, scheduling, reporting, profit and loss analysis, and comprehensive financial managementEnhancing store profitability by identifying opportunities for sales growth, efficient inventory management, cost control, and optimizing labor expensesAdhering to Health, Safety, and Sanitation regulations across all product offerings and operational proceduresDirecting the recruitment, training, motivation, supervision, and overall success of the entire staffDemonstrating professionalism through appearance, fostering a positive attitude towards colleagues and customersFacilitating daily pre-shift meetings to disseminate company updates and uphold training standardsManaging administrative duties such as aligning schedules with projected business volumes, timely publication of weekly schedules, monitoring payroll, overseeing orders, inventory, costing, pricing, maintaining inventory levels, ensuring equipment availability, and upkeep.Implementing and overseeing employee performance reviews and development plans in collaboration with the corporation standards. Train and develop the leadership team in devising and executing training plans.Lead and Oversasw the recruitment and staffing process to retain top talent.

Oversaw the daily operations of the bakery and storefront.Handled phone inquiries, managed scheduling, and coordinated product orders for daily store operations.Conducted training sessions, provided mentorship to new team members, and managed risk mitigation efforts.Cultivated a welcoming environment for customers.Innovated by developing new products and recipes, staying abreast of market trends to maintain a competitive edge.Conceptualized customized products for clients and new in-store offerings.