Brittney Varner Email & Phone Number

Increased employee retention and satisfaction through leadership style and mentoring; the staff has grown from 10 to over 40 employees. Observes and provides coaching to a staff of 40+ people, including Auditors, Senior Auditors and Audit Department Clerks to enhance customer service and operational effectiveness.Trained another manager in another office while opening an audit department in another location that managed from Seattle with monthly visits. Trains new and existing Employees, as well as create and enhance training manuals for both the Audit Clerk Position and Auditor Position.Lead the creation of and testing of an upgraded software for in-house audit system and that is utilized between two different departmentsCreated new training procedures to be used with specialized audit software.Created a Standard Operating Procedure change to enhance the accuracy, efficiency and consistency to completing an audit. Implemented 7 different trust funds, which required collaborating with each Trust Fund's Attorneys, Account Executives and Trustees (both internal and external stakeholders). On track for meeting audit cycle for all of Trust Funds audited (an accomplishment that has not been met in several years).Experience with working with Labor Unions both on the employee side and administrator side. Has a deep understanding of labor agreements to ensure benefits are properly applied to the employees. Performs special requested audits by the Board of Trustees, local unions or upper management. Meets annual cycle production goal of conducting 2000 audits per year set by upper management and Trustees of the Funds administered. Completes quarterly reports of the Department's production to be reviewed by the Board of Trustees for all Trust Funds Administrator.Enhancing and improving the overall quality of audit procedures and policies by working with Account Executives and Trustees on their operating guidelines requirements.

Was Responsible for working with clients of the Western Conference of Teamsters Pension Trust Fund on the collection and resolution of the audit findings.Reviewed and approved special requested audits by the Board of Trustees, Local Unions or Upper Management.Reviewed contract languages to conduct and approve audits to ensure Employers are in compliance with their Labor Agreement and Trust Policies.Met annual cycle production goal of conducting 1500 audits per year set by management and Board of Trustees.Responsible for leading, managing, and promoting a positive atmosphere within the Audit Department.Co-observed and provided coaching to a staff of 10-15 people to enhance customer service and operational effectiveness.Interviewed, hired and trained new and existing Employees.

Assisted clients and staff on financial planning analysis.Was responsible for leading, managing, and promoting a positive atmosphere at the branch. Observed and provided coaching to the personal banker, tellers, teller coordinator to enhance sales, customer service and operational effectiveness.Interviewed, hired and trained new branch members.Met with other lines of business and procured referrals for other banking products that met clients' needs.Represented US Bank N.A. for on site business calling of local businesses to attain new clients'.Collected, organized and analyzed business and personal taxes to determine the best products or services for clients.Met established production and sales goals set by upper management for personal production and branch production.Was responsible for contacting and dealing with customer service and employee issues.Worked with clients on opening new accounts, taking loan applications and the maintenance of existing accounts when needed while providing excellent customer service. Was responsible for managing vault, ATM and teller drawer cash balancing to ensure no cash differences.Coordinated operational activities within the branch to ensure satisfactory passing of the Retail Quality Assurance assessments and operational audits. Ensures branch complied with legal and regulatory requirements established.

Managed and staffing of the bank.Provided employees with feedback and guidance regarding sales goals, customer service and compliance issues.Observed and provide coaching to the relationship manager and client service manager to enhance sales, customer service and operational effectiveness.Met established production and sales goals set by upper management for personal production and branch production.Met with other lines of business and sends out referrals of other banking products offered to help meet clients needs.Represented KeyBank N.A. for sale calls to local business to attain new business.Responsible for contacting and dealing with customer service issues.Provided excellent customer serve to clients.Work with clients on opening new accounts, taking loan applications and the maintenance of existing accounts when needed.Provided excellent customer serve to clients. Increased branched mortgage loan pipeline to 1.5 million during 1st quarter in 2012, the highest in the district.

Managed staffing and scheduling of bank employees, which included areas such as: sales, goals and bank compliance.Interviewed and hired of new branch members.Observed and provided coaching to personal bankers to enhance sales and operational effectiveness.Contacted, processed and saved charge off accounts.Met established production and sales goals set by upper management for personal production and branch production.Familiarized oneself with the banking products and services available to clients.Primary solver of client services issues and problems.Worked on opening new accounts and maintained existing accounts when needed.Obtains loan applications and if approved, went over documents with clients to ensure proper closing of the loan.Ran and balanced a teller drawer, also provided overrides transactions needed to be approved by management.Came up with different marketing strategies for the branch including: decorating the branch in themes and giving out information of banking products and services.

Was responsible for managing the staff on bank compliance and security policies and training new tellers on the teller program and bank policies.Interviewed and hired new branch members.Managed the branch’s teller line. Ran and balanced a teller drawer, provided overrides for transactions needed to be approved by management.Ensured that the branch adhered to the banks operational compliance and security polices.Trained and coached tellers on fraud, teller differences and compliance polices.Met and exceeded established individual goals set by management.Came up different marketing strategies for the branch includes decorating the branch in themes and giving out information of banking products and services.Familiarized self with banking products and services available to clients.

Ran and balanced a teller drawer.Worked on opening new accounts and the maintenance of existing accounts when needed.Adhered to the banks operational compliance and security policies.Obtained loan applications and if approved, went over the documents with clients to ensure proper closing of loan.Helped with store marketing included decorating the branch in themes, aisle walks and making fliers for the aisle walks.