Receive notification of submitted claims and enter relevant clinical data into software applications.Create timelines to ensure ERISA violations were met as well as all documents are obtained, including but not limited to Summary Plan Descriptions and service agreements.Filed necessary documents and complaints with multiple state and federal agencies.Created and implemented documentation and company-specific training procedures.Interface with external service providers and patients in extending the customer service functions to ensure claims were processed and handled correctly and in a timely manner.Highlights:Developed and maintained the weekly, monthly, and quarterly spreadsheets of clinical data.Created two new departments inside the company and established and implemented the standard operating procedures to ensure it ran properly and smoothly. Developed new ERISA violations which included fees accrued along with welcome packets to open lines of communication with patients.Voted Employee of the Month by managers and peers.

 Receive incoming lab orders and enter relevant clinical data into the necessary software applications.  Communicate with ordering clinicians, other healthcare professionals, and members of the team to ensure that all clinical information is entered accurately and in a timely manner  Maintain a high level of organization and detail while working with patient and clinical data. Utilize and assist in the development of documentation and company-specific training procedures Work and interface with external service providers in extending the customer service functions Give support with other office related duties to team members and managers Created and maintained our weekly, monthly and quarterly spreadsheets of clinical data.

 Responsible for all phlebotomists and customer service employees.  Provides medical laboratory diagnostic and therapeutic information, products, and services by establishing specimen preparation procedures; developing and implementing analytical procedures; evaluating laboratory information; consulting with providers. Maintains medical laboratory productivity by monitoring workload of functional areas; identifying peak and slack periods; making operational or staffing adjustment. Maintains medical laboratory information system by identifying information needs and problems; recommending improvements; establishing priorities; testing; writing user manuals; training employees; maintaining security and confidentiality. Implements new programs, tests, methods, instrumentation, and procedures by investigating alternatives; preparing proposals; developing and performing parallel testing; monitoring progress. Maintains medical laboratory staff by recruiting, selecting, orienting, and training employees. Filters all orders through our LIS system; enter them in our system; ensure they have the proper ICD-9 codes for all tests ordered so billing can properly bill; enter completed into dispatch system and dispatch to our mobile phlebotomists; confirm orders get drawn and completed in a timely manner.

 Responsible for all phlebotomy and lab assistant functions of the clinical laboratory and pathology, including but not limited to waive testing, ensuring compliance with all accrediting agencies, hospital infection control, safety, and education policies.  Collected blood from patients or donors in an acute care hospital by venipuncture and/or finger stick: Assembled equipment, such as tourniquet, needles, disposable biohazard containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures. Established criteria for all laboratory employees as it pertains to customer satisfaction, leadership, and cooperation with other departments in the hospital.  Responsible for hiring, scheduling and training of students and employees. Responsible for posting and managing account payments. Responsible for submitting claims and following up with the Healthcare Information Management department. Audited patient accounts and laboratory testing charge codes that required correction in the LIS as well as the Healthcare Information System, made recommendations, and compiled validation reports to the Billing Supervisor and/or Laboratory Services Director.

Transcribed legal dictation to provide a permanent record in a judicial file by the use of FTR foot pedal and headphones.▪ Applied knowledge of legal terminology and English language rules to the transcription and proofreading of legal dictation from originators with various accents, dialects and dictation styles.▪ Recognized, interpreted, and evaluated inconsistencies and inaccuracies in legal dictation, and appropriately edited, revised, and clarified them without altering the meaning of the dictation or changing the style.▪ Meets established quality and productivity standards and deadlines.

 Performed a diverse range of home mortgage accountability to include, but not limited to: assisting and managing mortgage processing for up to 5 loan officers; originating, selling and corresponding with potential loan candidates and real estate professionals; researching customer qualifications to determine eligibility; analyzing detailed financial and credit data to ensure the customer is afforded the most optimum loan and lease program. Obtained authorizations, documents, preliminary and supplemental information for use by the escrow officer Maintained the company and media websites to ensure all information was current and up to date on a daily basis. Composed and typed letters ordering beneficiary demands or statements, deeds of trust, and other matters related to processing of escrow to include Home Inspection Reports. Maintained security for classified and confidential documentation. Managed daily office operations.