Brittney Lewis Email & Phone Number

Glendale, Az

• Tasked with developing a Loan Coordinator role with the objective to increase efficiency in processing and closing consumer loans• Facilitated bank wide “Kick Off Sessions” advising bankers/branch managers/regional sales managers of the newly implemented Loan Coordinator role and the changes in policy and procedure• Participate in interviews and train new team members on Loan Coordinator policy and procedure• Serve as the main point of contact for all parties involved with loan, provide status updates on a regular basis and escalate issues as necessary to the appropriate department supervisors to ensure loan process flows as efficiently as possible• Conduct quality reviews on team member’s loans to ensure policy and procedures are being followed and quality standards are being met

• Gather credit information on current and potential borrowers; assist loan officers in writing loan requests; promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.• Assist loan officers in soliciting, negotiating, underwriting and coordinating the closing of routine or difficult consumer and business loans in compliance with the Bank’s lending policies and procedures.• Develop business checking and deposit relationships with customers and assist in attaining established Bank region and branch goals through active participation in sales management and officer call programs.

Shareowner Relations Account Representative:• Serve as the main contact point for shareowners and responsible for providing assistance in a timely, efficient and professional manner• Assist shareowners with inquiries regarding transfer requirements, dividend payments, reinvestments, lost securities, address changes, on-line access, and tax information• Process transactions involving initial investments, the purchase additional shares, and the sale of stock• Consistently utilize multiple computer systems as a means of obtaining account information and monitoring the status of a variety of account transactionsPersonal Student Loan Consultant: • Originate student loans for college students and serve as the main point of contact for applicants throughout the loan process while providing exceptional customer service• Manage an assigned book of business and conducted follow up calls to provide status updates and request required documents• Review verification and loan documents to ensure compliance with department procedures and policies• Provide guidance and assisted with training of new team members

• Process bank transactions and perform tasks in support of banking policies and procedures• Serve as a resource to customers by providing information, resolving problems, and directing them to appropriate departments• Assist Service Manager with efficient scheduling of the teller team, review and approve time trackers, and process paperwork to ensure up-to-date and accurate files on team members• Assist personal bankers in the origination and processing of personal loans and lines of credit• Consistently utilize banking systems including SVT/SVP/Hogan as a means of obtaining account information and meeting customer’s banking needs• Assist with the training of new team members in areas of customer service, sales, and product knowledge

Chadron State College - The Eagle Newspaper

• Responsible for advertisement sales, design, and media placement• Create and maintained professional relationships with clients to ensure expectations were consistently met• Prepared and distributed monthly billing and maintained client records• Responsible for ordering supplies and maintaining inventory for newsroom staff

Master’S Degree, Organizational Management - Human Services, Gpa: 3.88/4.0 Scale

Bachelor’S Degree, Human Communication - Public Relations, Gpa 3.87/4.0 Scale

- Dean’s List Recipient (3.5 GPA or higher) fall 2007 - President’s List Recipient (4.0 GPA or higher) Spring 2009 – spring 2011 - Served.