Brittney Cavanagh work email
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Driven and self-motivated professional with 12 years of experience in sales and customer success, currently serving as Vice President of Customer Success in the SaaS industry. Proven expertise in engaging customers, training, educating, and achieving specific goals while retaining and expanding client portfolios. Consistently prioritizes a "customer first" attitude to drive customer success and lead service-oriented teams. Recognized by customers as a trusted advisor, maintaining situational awareness to ensure team preparedness and responsiveness to both internal and external circumstances.Experienced in collaborating with cross-functional teams, including sales, marketing, channel, product, implementation, and support. Proficient in customer experience management, qualifying prospects, building and maintaining strong relationships, sales, interviewing and selecting candidates for internal growth, and training direct reports.Certified Customer Success Manager (CCSM) Level 1 - Level 5
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Client Relationship ManagerErnestRaleigh, Nc, Us
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Account ExecutiveReal Merchant ServicesRaleigh, Nc, Us
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Vp Of Customer SuccessEpic Hire Dec 2024 - PresentRaleigh, Nc, Us -
Vice President Of Customer SuccessMedicom Technologies Inc. Aug 2022 - Nov 2024Raleigh, North Carolina, Us• Drive Customer Success Outcomes• Increase Renewal Rates and Reduce Churn• Influence future lifetime value through higher product adoption• Define and Optimize Customer Lifecycle• Map Customer Journey• Define segmentation of customer base and varying strategies• Manage Customer Success Activities & Effectiveness• Define Operational Metrics for Team• Create company-wide culture of Customer Success -
Director Of Customer SuccessMedicom Technologies Inc. Jan 2019 - Aug 2022Raleigh, North Carolina, Us• Define the vision of customer experience• Standardize success plans for customers and drive constant value • Foster company-wide culture of Customer Success• Define and oversee lifecycle processes• Identify opportunities for continuous improvement • Gather feedback from cross-functional teams to improve customer experience• Drive renewals and expansion while focusing on retention• Manage escalations from direct reports
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Account ExecutiveMedicom Technologies Inc. Oct 2017 - Jan 2019Raleigh, North Carolina, Us• Stay up-to-date with new products/services and new pricing/payment plans• Contact existing and potential clients through cold calls and emails• Proactively seek new business opportunities in the market• Present Medicom solutions to prospective clients.• Generate client proposals for Medicom solutions based on client discovery meetings and through consulting services.• Communicate client needs to Implementation Specialist, Service and Medicom to ensure a successful implementation of purchased services.• Build long-term, trusting relationships with clients
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Human Resources Business PartnerMedfusion Inc. Feb 2017 - Oct 2017• Act as single point of contact for all employees and managers in business unit• Proactively support the delivery of HR Processes• Manage complex and difficult HR Projects cross-functionally• Responsible for building strong business relationships with internal clients and external vendors• Negotiate services terms with external vendors• Actively identify gaps, propose and implement changes necessary to cover risks• Responsible for performance improvement and provoking positive changes in people management• Design succession plans for key talents and key job postings• Build, revise, roll-out corporate on-boarding & off-boarding programs • Coach managers in best practices for on-boarding and developing employees• Build and roll-out Leadership and People Manager training programs• Determine and implement recruiting best practices • Responsible for recruiting key talents across the organization • Assist in the creation of policies and procedures
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Account ExecutiveThe Select Group Nov 2013 - Feb 2017Raleigh, North Carolina, Us• Establish, develop and maintain relationships with technical hiring managers as a resource for their staffing needs• Responsible for qualifying comprehensive job specifications across differing industry sectors from existing clients and prospecting clients • Use prospecting strategies to target key decision makers of new and existing clientele• Mentor, develop and train direct reports to successfully promote them to Delivery Manager and Account Manager roles• Implement territory account strategies and leverage consultative selling techniques to consistently drive growth while earning exemplary customer satisfaction• Cultivate and develop strong relationships with current and prospective clients by providing a solutions-based approach to hiring needs• Develop existing and new account growth by executing targeted metrics • Coordinate and lead onsite meetings with prospective and current clients to understand business needs and execute effective workforce solution approaches• Negotiate with clients to confirm solution offerings and evaluate Master Service Agreements to secure mutually beneficial contract termsTechnical Recruiter: 2013 - 2014• Source, interview (phone & personal) and identify technical consultants for clients, and guide them through the interview process• Provide qualified candidates to fulfill clients hiring needs using recruiting strategies and best practices• Responsible for conducting office interviews, technical screens, reference and background checks, presenting job offers • Develop a pool of candidates through networking, and using company’s database• Maintain consultant relationships through luncheons, networking events and quarterly reviews• Gain client and industry knowledge through onsite meetings and relationship building events -
Account ExecutiveToshiba America Business Solutions Oct 2012 - Oct 2013• Account management for existing clients and prospecting efforts for new clients• Responsible for building key relationships with both current and potential clients while maintaining accounts• Responsible for product knowledge (Document Imaging Solutions, Document Management Solutions, Software Solutions)• Responsible for helping clients and potential clients find the best solution for their business obstacles while providing necessary consultation• Daily client services and key communications between clients and company• Responsible for solving issues client may experience• Responsible for maintaining documentation• Initiation of industry outreach efforts using a customer relationship management tool, Salesforce, to strategically develop tailored lists of clients and future clients • Responsible and accountable for $30,000 per month quota
Brittney Cavanagh Skills
Brittney Cavanagh Education Details
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Louisiana Tech UniversityPsychology -
Redondo Union HighGeneral Studies
Frequently Asked Questions about Brittney Cavanagh
What company does Brittney Cavanagh work for?
Brittney Cavanagh works for Ernest
What is Brittney Cavanagh's role at the current company?
Brittney Cavanagh's current role is Client Relationship Manager.
What is Brittney Cavanagh's email address?
Brittney Cavanagh's email address is bm****@****oup.com
What is Brittney Cavanagh's direct phone number?
Brittney Cavanagh's direct phone number is +131839*****
What schools did Brittney Cavanagh attend?
Brittney Cavanagh attended Louisiana Tech University, Redondo Union High.
What skills is Brittney Cavanagh known for?
Brittney Cavanagh has skills like Leadership, Customer Experience, Solution Selling, Sales Process, Powerpoint, Salesforce.com, Qualifying Prospects, Human Resources, Interviewing, Account Management, Sales, Cold Calling.
Who are Brittney Cavanagh's colleagues?
Brittney Cavanagh's colleagues are Alex Lasso, Pete Surovic, Jeff Zepeda, Ernest Tsifodze, Christopher Beasley, Helen Adams, Adriana Molleda.
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