Britty Fleming Email & Phone Number

California, United States

Remote

• Organized and led partnership efforts with Engineering and Product team by highlighting platform users' top friction points and root causes to positively impact the user experience
• Maintained concise and intentional communication amongst cross-functional teams leading to the escalation/resolution of bug issues, platform updates, and the creation of technical support team resources
• Utilized relational databases, data models and interpersonal skills to create easily digestible explanations of complex technical subjects to a non-technical audience to meet users where they are comfortable; both.
• Triaged multiple ongoing technical issues in a fast paced high volume environment well within industry standard SLAs, all while switching gears to new issues and working asynchronously with users and internal team.

Remote

• Integrated, trained and maintained new platforms to increase offer acceptance and overall candidate experience (EX: HeyWelcome, Jira, Lever)
• Overhauled ATS data integrity to build consistent reporting for Talent and DEIB initiatives, which produced cleaner analytics
• Facilitated DEIB initiative enabling company-wide participation around inclusivity decisions
• Generated consistent content around Mental Health and psychological safety allowing for open communication throughout the company

Remote

• Led talent department while collaborating with VP of People to find, interview and hire Head of Talent
• Produced how-to guide for People Success (HR and Talent) processes ensuring operational efficiency and training resources
• Revamped organization of ATS and Google Drive, creating ease for teams to develop, organize and navigate internal content

Remote

• Proactively identified process inefficiencies, highlighted them and recommended improvements that lead to changes in interviewing practices, contractor invoicing and team communications
• Launched Employee Experience Survey resulting in changes to communication between management and contractors
• Integrated, maintained & trained team on Greenhouse ATS resulting in more efficient recruitment, onboarding and hiring analytics
• Created a talent pool of shortlist candidates for future vacancies by developing candidate criteria, sorting through eligible applicants & conducting video calls
• Implemented Shortlist to streamline contractor invoicing resulting in standardized invoices, less processing steps, and faster payments
• Maintained open communication as well as an environment of cooperation among contract employees

• InkStick | UX/UI Designer & Researcher | 2020
• Analyzed user research/interviews leading to the creation of user personas and user journey maps
• Conducted usability tests through participant recruitment, analyzed test results, then made iterations
• Researched competitors to establish business requirements that targeted users and established user storiesDwellings | UI Designer | 2020
• Constructed responsive layouts & grids with a clear visual hierarchy and necessary spacing to create a visually pleasant display
• Built UI elements (typography, color, imagery and icons) with consideration to principles and trends to make a comprehensive style guide

San Francisco Bay Area

• Developed an organizational tool for Varo recruitment info that assisted in recruiting iterations
• Researched ad hoc recruiting reports for data accuracy and analytics, which lead to positive changes in the hiring process
• Improved candidate engagement by creating department tools for communications and processes that increased recruitment response time
• Coordinated hiring efforts: recruiter introductions to final interview stages for entry-level to C suite roles

Oakland, California

• Developed exit interviews to gather HR data about the employee experience resulting in HR implementations
• Created a pipeline tracking tool that organized recruitment research, which tracked analytics related to actively interviewing and newly hired candidates
• Iterated corporate and in-store recruiting events, while developing employees to recruit resulting in stores successfully hiring through onsite events

Oakland, California

Oakland, California

Walnut Creek, California

• Created recruiting opportunities through events and employee trainings resulting in more walk-in interviews and referral hires
• Developed staff’s knowledge through quick targeted meetings to boost sales of low performing categories, which increased day-to-day sales of products
• Implemented department updates with technology & product training and our in-house stylist program allowing for a frictionless customer experience

San Francisco, California

Walnut Creek, California

Walnut Creek, California

San Francisco, California

• Developed junior managers through consistent training and observation into senior management roles
• Created an acronym and training that clearly defined customer engagement expectations increasing stores credit card percentage from.3% to 1%
• Innovated store registry events by training associates in registry tech, programs and sale tactics to boost the number of created registries

San Francisco, California

Walnut Creek, California

Walnut Creek, California

Sales Expert

Ui For Ux Designers, Ui Deisgn

• Defining and Designing for Breakpoints • Responsive Layouts and Grids • UI Elements, Patterns and Trends • Visual Design Principles and.

Ux Immersion Certificate, Ux Design

• User-Centered Design • Emotional & Visual Design • Competitive Analysis • Generative and Evaluative Research • User Personas and.

Intro To Ux Design Certificate, Ux Design

• UX Theory • Principles of Design Thinking • User & Competitor Research • Persona Creation • Principles of Information Architecture •.

Human Resource Management Certificate