Brian Smith, Cissp Email & Phone Number

Hartford, Ct, Us

Hartford, Ct, Us

Waltham, Ma, Us

I lead teams that design, implement, and operate security services for Netcracker Technologies focusing on identity and access management (IAM), public key infrastructure (PKI), Privilege Access Management (PAM), and enclave technologies.

Arlington, Va, Us

Operational Technical Project Manager and Engineer coordinating Incident Resolution, Problem Management, and Escalation Management for Global Active Directory Migration program facilitating multi-forest/multi-domain migration of users, groups, workstations, servers, and other devices during divestiture of the Otis and Carrier business units from UTC/RTX utilizing Microsoft Active Directory Migration Services (ADMS). Primary support for EMEA region, but supported program globally through project closure.• Over 180,000 UserID’s, devices, and servers were migrated in less than 14 months while keeping Incident generation below 12% throughout the lifetime of the project.• Program migrated the largest volume of objects through ADMS in a single month that Microsoft has ever handled to date in May 2020 (during the height of the global COVID-19 pandemic).• Noted by Microsoft CTO's as the highest velocity migration that Microsoft has ever seen using ADMS to date.• Participated in establishing an independent Service Desk that handled approximately 21,000 incidents throughout the program life.• Designed and created reporting and dashboards to drive trend analysis and accelerate resolution performance.• Authored troubleshooting workflows to rapidly process issue trends to root cause resolution.• Created diagnostic troubleshooting scripts and tools to allow front line support engineers to rapidly pinpoint root cause for commonly reported issues.• Created and coordinated multi-vendor Problem Resolution workflows including one common migration issue with multiple root causes that was generating 8% of total ticket volume leading to incident reduction and streamlining resolution without impacting execution velocity.• Documented Process Workflows• Drive Continuous Improvement Opportunities• Mentor Technical Support Engineers• Trusted Technical Advisor to Program Managers and Engineers within UTC/RTX, Otis and Carrier Business Units, and supporting partner vendors.

Bristol, Us

Provide Strategic I.T. and Process Improvement Consulting for businesses of all sizes. Expertise includes:- I.T. Strategy- I.T. Policy- Business Process Improvement- Cloud Services (SaaS, IaaS, PaaS, Office365, AWS, Azure, etc.)- Windows 10 Migration Strategy and Implementation- Technology Management / Technology Lifecycle Planning- Manage Service Provider Selection / Vendor Selection / Product Selection- Strategic Business Analysis- System Center Configuration Manager (SCCM/CMCB)- Windows Active Directory- Citrix XenApp / XenDesktop- Software Packaging- Application Virtualization- Software Deployment / Application Deployment- Operating System Deployment (OSD)- Software Update Strategy- Windows Server

Bloomfield, Ct, Us

Plan and coordinate Data Center hardware migrations of Cisco UCS hardware and software migrations of VMWare ESX platforms across multiple data centers in tightly coordinated off hours change windows. Lead distributed cross functional teams to plan, execute, and validate migration activities.- Change Management/Coordination- Process Automation- Process Improvement

Denver, Colorado, Us

Responsible for the Global Service Desk and End User Computing (Desktop/Laptop Infrastructure and support).- Designed, built, trained, and implemented Incident Management, Service Catalog, Change Management, and Problem Management ITIL processes using ServiceNow consolidating service management from five instances to one.- Architected and deployed global System Center Configuration Manager (SCCM/CMCB) infrastructure utilizing 1E Nomad to simplify and unify management platform reducing server instances to 20% of previous platform.- Established a merger and acquisition playbook for client systems including hardware and software discovery, enterprise system integration scripts, and standard policies and processes .- Migrated patching platform into SCCM utilizing Ivanti Patch for SCCM (formerly Shavlik) for multi-vendor software updates.- Championed a standard framework for OS Deployment and Windows Servicing using Agile techniques to facilitate and expedite Windows 10 migration and deployments using Microsoft SCCM OSD and Microsoft Deployment Toolkit (MDT). - Standardized Application Packaging platform that simplified software packaging processes and created a unified installation experience for customers.

New Britain, Ct, Us

Concurrently managed multiple Global Infrastructure projects including Software Defined Network, Data Center Migration, Storage Migrations, Privilege Access Management, and Telecom Expense Management.• Facilitated multiple Process Redesigns and Failure Mode Effects Analysis (FMEA) exercises to centralize and optimize all North American Telecom billing operations improving inventory visibility and optimizing spend.

Stamford, Ct, Us

Managed 8 full time staff and directed over 30 vendor contractors, as Technical Architect and Lead Engineer of all end-user computing initiatives. Over 3,000 devices under management at over 180 locations across multi-state footprint. Managed application delivery for catalog of over 500 applications. Administered multiple vendors with annual contract spend in excess of $1M. Led multiple projects with budgets from $100K to over $5M from conception to implementation.• Commanded organization’s migration from Windows XP to Windows 7 on platform leveraging Virtual Desktop Infrastructure (VDI) including detailed involvement in requirements gathering, product selection, budget development, and migration, resulting in cutting-edge desktop service implementation.• Identified, analyzed, and migrated over 1,000 applications to Windows 7 using application virtualization, application rights management, and user self-service, streamlining and enhancing application delivery to customers.• Implemented robust cross-platform user profile management system that included rights management, reducing need for administrative rights for application and user-profile configuration.• Developed staff expertise through external and cross training, standards and procedures documentation, and mentoring processes, ensuring successful ongoing service delivery.• Drove technical selection and procurement aspects of all software components and some hardware related to overall solution that was in place, implementing technical designs to plan.• Oversaw development and implementation of completely automated single-stream image build process that guaranteed consistency across deployment platforms and quality deliverables for each iteration and endpoint.• Spearheaded analyses, selection, and architecture of organization’s Enterprise Mobile Device Management (MDM) solution, triggering high-quality product selection that exceeded current business requirements.

Stamford, Ct, Us

Managed all aspects of Desktop Services including 5 full-time staff and 15 vendor-managed contractors.• Program Manager for all Desktop Infrastructure projects including a major Desktop Modernization Program.• Developed and implemented an incremental continuous improvement program for the desktop service function which led to continuously increasing consistency and speed resulting in over 80% defect reduction and 50% reduction in time to deploy.• Optimized staff and vendor teams to align skillsets and functional leading to 30% reduction in user-reported issues, 40% reduction in duration to close open issues, and 80% fewer errors encountered during large-scale deployments.• Centralized management of Traditional Desktop Infrastructure using System Center Configuration Manager 2007 (SCCM) increasing deployment consistency and reducing user downtime and need for 1-to-1 staff interaction during system deployments and upgrades.• Implemented automation, building and deploying systems using Microsoft Deployment Toolkit (MDT) and SCCM, greatly enhancing system-build consistency.• Introduced application packaging and virtualization standards, delivering applications consistently across enterprise.

Bristol, Us

I have consulted with a number of businesses over the years bringing my Enterprise IT experience to Small Business Owners acting as a Virtual CIO to a number of smaller businesses. Significant projects include the following:- End User Computer Modernization Project (BioTech) - upgrade Hardware, Operating Systems, Software Systems, and Security Policy/Practice in preparation for sale to a larger enterprise organization.- Small Business Infrastructure Project (High Tech Manufacturing) - Implemented a modernized network, on premise servers, network security, and Office Collaboration Suite for a recently purchased small business. Migrated several applications into the new environment and added additional workstations to the network to improve workflow.- IT Standardization and Infrastructure Modernization Project (Medical Devices) - Helped a startup company preparing itself for sale to a larger enterprise entity establish appropriate IT and Information Security Policies and Standards to govern their expanding operations. Aided the company in migrating their aging on premise Office Collaboration Suite and Messaging environment to Office365. Lead the design and implementation of a new on premise server and network infrastructure that would implement the new standards and position the company for growth and eventual purchase by an enterprise organization.

Shelton, Connecticut, Us

Served as Infrastructure Project Manager for IT Infrastructure Projects overseeing multiple, global Infrastructure enhancement projects as well as local and national projects. Product Owner for Global Workstation Image. Tasked with Group Policy Management (GPO), logon scripts, administrative scripting, Application Software Packaging, and SMS/SCCM Administrator.• Facilitated divestiture activities for over 2,000 computers and users across four major global sites and dozens of smaller regional offices from a Fortune 50 company to a smaller Fortune 1000 company.• Managed global infrastructure improvement projects such as network performance enhancements and Active Directory upgrades producing increased customer satisfaction, enhanced capabilities, and low impact migrations.• Developed, implemented, and maintained centrally managed scripted Global Workstation Image that was deployed across 120 countries, 3 Active Directory domains, and in over 20 different languages.

Shelton, Connecticut, Us

Contracted through 3i INFOTECH (formerly Command Systems) and assigned to Schick-Wilkinson Sword (a division of Pfizer, Inc. at that time). Charged with Application Packaging, Software Delivery, Active Directory, Group Policy Management, Automation Scripting, and Operating System Build Engineer.• Led technical design and implementation of 800 workstation migration from an NT4 domain into acquiring companies Active Directory domain implementing “hands-off” scripted user provisioning, workstation, and email migration.