Bryan Newton Email & Phone Number

Christiansburg, Virginia, United States

Lead a team of data analysts that provide insight and direction to all levels of our organization from frontline supervisors to executives. Manage projects using agile methodologies using resources from different parts of our organization.

Christiansburg, Virginia, United States

Curating and presenting data designed to provide insights into call forecasting, customer, and employee actions. Providing daily information to executives on previous days actions. Provide leadership and guidance to junior analysts.

Blacksburg-Christiansburg-Radford Area

Uses SQL to pull and analyze data then design visual displays of data for consumption by Dish’s Customer Service Organization, to improve decision making and performance.

I design innovative reporting using Tableau to help guide decision making and improve performance. I work with Operations and Corporate in Dish's award winning customer service group, and help them handle new challenges such as bringing on new lines of Business (Boost Mobile) and as we create new ones (Dish Wireless). I help others grow and learn Data.

Christiansburg, VA

I pull, organize, interpret, and present data for the Customer Service Center Operations group at Dish. Operational data includes call metrics, customer survey data, and account level data. I use tools such as MS-SQL, Teradata, and Tableau to tell the story of the information so executives can make informed decisions and help Dish achieve its goals.

Philippines And Christiansburg, VA

I worked with our outsource partners in overseas customer contact centers. I make sure they stayed true to the vision of customer service that Dish Network has for its customers by providing guidance and inspecting processes.

I design and implement strategies for increased customer satisfaction for Dish Network's CSC organization. I also measure the level of success though conducting Customer Satisfaction Surveys, and leading an analytics team to tell executives what the results really mean.

I monitored agents performance and gave feedback on customer interactions, and helped design data collection processes.

Christiansburg, Virginia, United States

I handled technical questions from customers about their satellite tv service.

Blacksburg-Christiansburg-Radford Area

This is the perfect side gig position with flexible hours where I assist in the production of safe sporting and other events at Virginia Tech and surrounding area.