Brock Callander Email & Phone Number

Toronto, Ontario, Canada

As an Apple Authorized Reseller we empower our customer to maximize the full potential of Apple solutions.

Toronto, Ontario, Canada

Led training for carrier and commercial reseller partner business to business sales teams driving Apple adoption both virtually and in-personDrove advocacy and sales through hands on and soft skills workshops Build and led localized sales training to ensure the unique Canadian business landscape was representedCommunicated strategy for the business market in Canada and drove a single vision for sales outcomesDeveloped enterprise content and strategy for large commercial resellersCreated video on demand content to support partner on-boarding and continuous learning, including direction, on screen work and editing

Toronto

Drive strategic use of company resources and maximize shareholder value by leveraging internal resourcesPro-actively find opportunities to reduce networking expenses driving positive financial impactEstablished as the single point of contact and subject matter expert for all internal network related requestsWork with internal and external stakeholders to develop project plans to move, establish and modify networking infrastructure Leading internal stakeholders and vendors to drive successful project implementationEnsure that all requirements and expectations are understood by all stakeholders throughout the project lifecycleWork with Finance and Product Management teams to secure compliant pricing models for intercompany transactionsStandardize and refine intercompany processes within Enterprise Business Unit

Toronto

Led the development team with innovative enhancements to salesforce.comManaged program to and lead enhancements to CRM for cold calling session including reporting to senior managementPresented to management and peers quarterly business review sessions Developed strong loyal customer base through active communication and account management Implemented both standard form and custom contracts to new and existing clients Participated in the identification and resolution of sales related issues as part of the CRM implementation team

2235 Sheppard Ave East, Suite 600

Managed existing base of customers with an emphasis on exceptional customer service and prospected for net new businessLiaised with Service Delivery, Finance, Engineering and other various departments to ensure that customer implementations were successfulPresented to management and peers quarterly business review sessions Developed strong loyal customer base through active communication and account management Rogers “Red Shirt” expert in Salesforce.com and next generation productsImplemented both standard form and custom contracts to new and existing clients Participated in the analysis and resolution of sales related issues as part of the CRM implementation team

Maintained an overall 45% sales closing ratio Created and successfully executed a campaign to supply devices and services to an undeveloped market segment achieving a 72% closing ratioPromoted from “Bronze” to “Silver” sales status within one year indicating an ability to learn quickly and produce sales that were above the averageWon annual team case competition at TELUS sale’s conference Prospected to acquire new business clients utilizing teleprospecting, networking and “door knocking” skillsUsed data analysis to develop and present in-depth business proposals to clients Established and sustained strong profitable relationships with clientsDeveloped solution selling techniques to attract and maintain high revenue clients Maintained superior client retention and management skills by providing excellent service and support for customersStrong knowledge and successful use of CRM “Salesforce.com”Highly effective presentations to small and large groups of decisions makes at all levelsEffectively communicated with both internal and external stakeholders within the sales processWorked with marketing department on competitive intelligenceLearned about new products in a timely fashion and retained in-depth knowledge of both voice and data solutionsPrepared and presented quarterly business plan including regional review, performance history and analysis of competitive environment to senior management

Organized weekly schedule to ensure time efficiency and proper territory management Ensured excellent customer service to all customers in designated areaAchieved sales targets and expectations by increasing sales by 75% in an eight month periodDeveloped and expanded new relationships by weekly visits and probing for a better understanding of each accountReported activity daily in CRM and reviewed monthly with senior managementEffectively communicated ideas and goals to groups and individuals throughout the sales processFostered new relationships within existing accounts to increase business activityImplemented a vendor-managed inventory program for the maintenance department of a major hospital

North York, Ontario, Canada

Served as sales, marketing and operational leader Used problem solving skills to resolve customer service issues and retain clientsManaged inventory for the lighting departmentAcquired an extensive knowledge of both the hardware industry and product areas

Developed daily delivery schedule for local areaProvided on-site service and support Maintained a personal goal for timely service

Receiving & Pricing Assisted in the development of store layout of inventory related itemsManaged materials and inventoryAcquired an in-depth knowledge of products and their saleable attributes

B.Comm; Bachelor Of Commerce Degree, Marketing

Created and executed a detailed marketing plan for General Motors Canada Inc. as part of a Marketing Management Course

Business Administration, Marketing