John Brockman is a Customer Success Executive at ServiceNow.
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Customer Success ExecutiveServicenowAtlanta, Ga, Us -
Advisory Solution Consultant - Strategic AccountsServicenow Apr 2024 - Present -
Solution Consulting Manager - Communications & MediaPegasystems Jul 2018 - Apr 2024Greater Atlanta Area• Led a team of high-performing pre-sales consultants in the Premier Communications and Consumer Group covering accounts such as Verizon, T-Mobile, and Google; consistently exceeding annual sales targets by an average of 150%• Conducted regular training and mentoring sessions for individuals and the team to enhance technical knowledge, storytelling and presentation skills, and objection handling• Fostered strong customer relationships through effective communication and problem solving• Worked with sales and sales management to define and execute winning strategies that align Pega’s technical solutions with business and client goals to drive consistent revenue• Selected/qualified for Medallion Club three out of the last four years • Entire team was selected for Medallion Club in 2021 -
Senior Solutions ConsultantPegasystems Feb 2012 - Jun 2018Altanta, Ga• Core solutions consultant for our largest customer, managing a cross-functional team of technical experts from sales to product managers in support of pre- and post-sales activities. Customers included Verizon, T-Mobile, Ericson, Cox, and AT&T• Responsible for enterprise pre-sales activities for business process automation, customer service, and marketing opportunities for communications customers and prospects• Sales activities included qualifying leads from a technical perspective, leading cross-functional product demonstrations teams, developing custom presentations, site surveys, and RFP responses• Selected for Medallion Club three times -
Senior Solutions EngineerAdobe Systems Inc 2006 - Feb 2012Adobe Systems, Inc. is the leader of tools and services enabling customers to create groundbreaking digital content, deploy it across media and devices, and then continually measure and optimize it based on user data. Senior Solutions Consultant (June 2006 – present)Responsible for enterprise pre-sales activities for business process automation, customer experience management, and web content management opportunities in the Southeast. Sales activities include qualifying leads from a technical perspective, leading cross functional product demonstrations teams, developing custom presentations, site surveys, and RFP responses. • Exceeded quotas of 116%, 129%, and 159%; three out of five years.• Selected for President’s Club in recognition of excellence in performance in 2008 and qualified for club in 2009 (cancelled due to world economic conditions).• Received the Solution Consultant of Year for the Americas in 2008 from a group of 140+ individuals.• Received three Solution Consultant of Quarter awards for excellence in performance.• Received five “Major” (750k to 1 million) and two “Super” (above 1 million) deal awards.• Drove 10+ million in net new revenue from a major telecommunications company in Atlanta in the past three years. • Focused on Adobe’s Enterprise Solutions including Web Content Management, RIA, BPM, Forms, Document Security, and Document Output technologies (J2EE, JCR, PDF, JavaScript, HTML, Flex, Flash, CQ, LiveCycle, Collaboration Services, Connect, and Acrobat). -
Senior Solutions EngineerMatrixone ,Inc Jan 2001 - Jun 2006MATRIXONE, INC. (Acquired by Dassault Systemes in June 2006) MatrixOne, Inc. was a provider of collaborative product lifecycle management solutions that enables companies from a broad range of industries to dramatically accelerate innovation, time-to-market, and revenue by collaboratively developing, building, and managing products. Principal Solutions Consultant (January 2005 – May 2006)Responsible for pre-sales technical support and identifying up-sale opportunities within the existing customer base for enterprise customers. Sales activities include leading product demonstrations teams, developing custom presentations, site surveys, and RFP responses. • Selected for President’s Club in recognition of excellence in performance in 2005. Senior Applications Engineer (January 2001 – January 2005)Responsible for pre-sales technical support and identifying up-sale opportunities within the existing customer base. Sales activities include product demonstrations, custom presentations, site surveys, and RFP responses.
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Sales EngineerAegis Peoplesupport Jul 2000 - Dec 2000Atlanta, GaPeopleSupport (since purchased by Aegis) was a leading provider of online customer care, supplying e-businesses with a flexible range of technologies and services, including software and infrastructure hosting, professional services, or complete eCRM (Siebel) outsourcing. Sales Engineer (July 2000 – December 2000)Responsible for pre-sales technical support and identifying up-sale opportunities within the existing customer base. Sales activities include product demonstrations and custom presentations. -
Applications EngineerPtc Mar 1998 - Jun 2000Atlanta, GaPTC is one of the world's largest software companies. PTC specializes in collaborative product commerce solutions that help manufacturers streamline product development. PTC’s software addresses all areas of the product lifecycle from product planning and engineering, to service and retirement. MCAD Specialist and Senior MCAD Specialist (June 1998 –July 2000) Responsible for identifying new sales opportunities, closing new sales and supporting existing customers. Pre-sales activities include product demonstrations, hands-on tutorials, competitive benchmarks, custom presentations, on-site software evaluations, and specification of product configuration as well as timeline and specifics for implementation and professional services. Support activities include presentations at customer user groups, guiding customers in technology usage and strategies, and determining applications for new software products. Additional sales-related activities include user-level and executive-level meetings and presentations when establishing purchase criteria and ROI justification. • Promoted to Senior Specialist after six months.• Received two Certificate of Excellence awards.Education Specialist (October 1995 - May 1998) Performed external and internal training on various topics from basic modeling to advanced topics, such as large assembly management, and Engineering CAD Administration covering areas, such as installation of software, setting up company standards and customization of software. Developed exercises for external training guides.• Received a Certificate of Excellence award after one year of service.
John Brockman Education Details
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Engineering -
Reitz Memorial High School
Frequently Asked Questions about John Brockman
What company does John Brockman work for?
John Brockman works for Servicenow
What is John Brockman's role at the current company?
John Brockman's current role is Customer Success Executive.
What schools did John Brockman attend?
John Brockman attended Purdue University, Reitz Memorial High School.
Who are John Brockman's colleagues?
John Brockman's colleagues are Sai Vamshi Mahankali, Rishi Raj, Danielle Bochneak, Vijay Kumar, Parikshit Patil, Shruti Mallavolu, Harsh Maheshwari.
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John Brockman
Associate Director Of Research And Education At The MurrGreater Columbia, Missouri Area2missouri.edu, missouri.edu -
John Brockman
St Paul, Mn7supervalu.com, supervalu.com, comcast.net, unfi.com, comcast.net, hotmail.com, petco.com3 +191765XXXXX
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John Brockman
Sr It Manager: Enterprise Desktop And Application Services At North Wind GroupRichland, Wa4leidos.com, lmco.com, lockheedmartin.com, northwindgrp.com -
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