Brock Morgan Email & Phone Number

United States

United States

Somerset, Nj, Us

Building and managing Azure solutions for SHI clients!

Redmond, Washington, Us

• Initiated cloud infrastructure engagements for Microsoft clients; collaborating closely with account managers, architects & software engineers to resolve complex troubles related to Azure networking services.• Received Subject Matter Expert designation for Private Link & Azure DNS, serving as an escalation & mentoring resource for other engineers.• Achieved relevant certifications in rapid succession during tenure – AZ-104, AZ-700 & AZ-305.• Recognized via internal accolades for service delivery & technical excellence.• Contract via Insight Global.

Seattle, Washington, Us

• Performed traffic & system analysis to resolve troubles across disparate systems & networks, utilizing tools such as Wireshark, tcpdump, HTTPwatch; and the BIG-IP platform's Linux (CentOS) base operating system.• Owned and managed an assignment of 10-30 cases at a time, from triage to resolution, engaging enterprise clients via phone, email and Zoom.• Authored, edited and maintained knowledge base articles. (e.g. K16215831)• Maintained knowledge of Quarterly Security Advisories, offering customers support and clarification regarding security vulnerabilities within the CVE program.

Charlotte, North Carolina, Us

• Served in a foundational team of six hires who helped establish & expand a fully redundant Network Operations/Data Center for a Charlotte-based AT&T Managed Service Provider; supported a wide variety of networking solutions & implementations for enterprise-scale clients. • Began as a NOC Technician, promoted to Technical Escalations Manager in January 2019; then to NOC Engineer in May 2021.• Monitored & responded to thousands of network alarms & outages across diverse network environments; serving as the primary on-shift escalation point & training 100+ technicians in networking fundamentals, service delivery & company procedure over tenure.• Assisted in completing a full network migration for Dominos Pizza. Migrating sites from a Cisco 871/ISR solution to a Meraki hardware stack (MX/MS/MR) - with 10,000+ total devices in their Meraki Organization, complete with four MX600 concentrator devices for a fully redundant Hub & Spoke VPN implementation. • Supported the realignment of Best Western Hotels' network security posture. Migrating 1,000+ branch sites from varying solutions to a Fortinet hardware stack (FortiGate/FortiSwitch), complete with FortiManager/FortiAnalyzer centralized management & logging.

Charlotte, North Carolina, Us

Charlotte, North Carolina, Us