Broderick Turner Email and Phone Number

Plan, execute, and monitor projects from initiation to completion.Define project objectives, scope, and deliverables.Create and maintain project schedules, budgets, and resource plans.Coordinate and lead project teams, ensuring effective collaboration and communication.Identify and manage project risks, issues, and changes.Monitor project progress and provide regular status updates to stakeholders.Ensure project deliverables meet quality standards and client requirements.Facilitate project meetings, workshops, and presentations.Provide support and guidance to team members, fostering a positive and productive work environment.Conduct post-project evaluations and identify lessons learned.

Supervised and successfully completed major projects such as ATM installations, bank branding, and conversions for over 100,000 machines for major retailers such as CVS, Walgreens, Kroger, and Target around the US on time and under budget.Streamlined logistical processes for machine and part shipments to speed up administrative process by 50% by creating macros for each specific job function.Developed project plans and provided project tracking throughout project lifecycle.Spearheaded company implementation of Wennsoft (Great Plains add on) accounting/manufacturing software.Performed quality assurance checks on software prior to deployment to prevent loading errors, confirm instruction accuracy and prevent machine downtime.Established financial model for vendor quotes to streamline vendor selection process and prevent vendor conflict.Lead team of 5-7 employees on EMV upgrade project of 45,000 ATM machines to ensure government compliance.Conceptualized and administrated workflow processes for Project Management department.Ran project to provide ATM machines for BBVA for Superbowl Live event in Houston, TX 2017. Monitored installation and uptime for event.Reviewed evidence of stolen/damaged machines for local law enforcement. Created project tracking metrics for Customer/Executive Management reporting.Department liaison between vendors, accounting department, sales, and warehouse staff.Instituted weekly cross departmental project meeting to make all departments aware of inflight projects, future projects and project issues.

Assisted customers with vault cash replenishments.Directed cash fills/orders for ATM machines.Placed cash orders for over $1 million dollars daily from financial institutions.Provided customers with cash balance and vault forecast reporting.Collaborated with multiple departments to provide customers with emergency fund needs to prevent ATM downtime.Processed credits and debits for vault reconciliation.Communicated with various Armored branches to load ATM machines with emergency funds.

Answered billing inquiries and responded to customer complaints.Provided alternative solutions to customer issues with the objective of customer retention.Sold products and serviced offered by company.Maintained knowledge of pricing plans, promotions, and service features.Administered courteous customer service and assisted in all aspects of products.Stayed up to date on latest technology and phone releases.Educated customer on available services.