Benjamin Romo Email & Phone Number

San Francisco, California, United States

• Tracked and resolved software/hardware issues and monitored progress of resolutions for C-suite executives.
• Submitted detailed analysis and feedback about escalated tickets to management and internal users.
• Managed single sign-on (SSO) services and mobile device management (MDM) for 2,500 users.
• Deployed software systems to users and onboarded up to 250 employees per month onto company’s software system.
• Increased satisfactory service-level agreements (SLAs) by 7% by consulting with clients and recommending hardware/software configurations that exceeded their business needs.

• Recruited and spearheaded technical education team and established standards for collecting education data to create authentic phone, live-video, and in-person interactions.
• Mentored and supported education community in the use of software platforms and how to address issues as they arose.
• Increased client engagement for summer technology pilot program by 45% via recruiting and coaching technical education team in training education community in how to integrate technical programs into daily work.
• Reduced attrition rate by serving as mentor to new teachers in newly established mentoring program. Observed, tracked progress, offered constructive feedback, and provided technical support to new teachers over 20.
• Increased team performance by leading and facilitating regular meetings that reiterated best practices across department.

• Assisted district in modernizing instruction according to state regulations by coordinating with SaaS vendors to assess, implement, and demonstrate SaaS in the district’s software stack; provided constructive feedback.
• Increased active users of SaaS program from 49% to 95% within first year of installation.
• Built excellent rapport with education community to collect data that met their needs and resolved specific software challenges across school district.
• Managed SSO for education community; engaged with stakeholders regularly to set teachers and students up for success. §Piloted SaaS trials prior to installations; maintained database of hardware for onsite and offsite.

Master Of Education - Med, Educational Leadership And Administration

Trained in administrative roles such as admissions/hiring, abiding by local laws, data management, human resources, collaborative work.

Master Of Arts + Multiple Subject Teaching Credential, Elementary Education And Teaching

Differentiating instruction, planning inclusiveness with a social justice, educational equity, and community based practice lens.

Bachelor'S Of Arts, Sociology

Activities and Societies: America Reads Literacy TutorTheory and method skills needed to understand, critique, and contribute to our.