Benjamin Romo Email & Phone Number

San Francisco, California, United States

•Tracked and resolved software/hardware issues and monitored progress of resolutions for C-suite executives. •Submitted detailed analysis and feedback about escalated tickets to management and internal users.•Managed single sign-on (SSO) services and mobile device management (MDM) for 2,500 users.•Deployed software systems to users and onboarded up to 250 employees per month onto company’s software system.•Increased satisfactory service-level agreements (SLAs) by 7% by consulting with clients and recommending hardware/software configurations that exceeded their business needs.

•Recruited and spearheaded technical education team and established standards for collecting education data to create authentic phone, live-video, and in-person interactions.•Mentored and supported education community in the use of software platforms and how to address issues as they arose.•Increased client engagement for summer technology pilot program by 45% via recruiting and coaching technical education team in training education community in how to integrate technical programs into daily work.•Reduced attrition rate by serving as mentor to new teachers in newly established mentoring program. Observed, tracked progress, offered constructive feedback, and provided technical support to new teachers over 20 months.•Increased team performance by leading and facilitating regular meetings that reiterated best practices across department.

•Assisted district in modernizing instruction according to state regulations by coordinating with SaaS vendors to assess, implement, and demonstrate SaaS in the district’s software stack; provided constructive feedback to administrators.•Increased active users of SaaS program from 49% to 95% within first year of installation.•Built excellent rapport with education community to collect data that met their needs and resolved specific software challenges across school district.•Managed SSO for education community; engaged with stakeholders regularly to set teachers and students up for success. §Piloted SaaS trials prior to installations; maintained database of hardware for onsite and offsite use.

Master Of Education - Med, Educational Leadership And Administration

Trained in administrative roles such as admissions/hiring, abiding by local laws, data management, human resources, collaborative work.

Master Of Arts + Multiple Subject Teaching Credential, Elementary Education And Teaching

Differentiating instruction, planning inclusiveness with a social justice, educational equity, and community based practice lens.

Bachelor'S Of Arts, Sociology

Activities and Societies: America Reads Literacy TutorTheory and method skills needed to understand, critique, and contribute to our.