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Jacek Stasiński Email & Phone Number

Sr. Technical Account Manager and Customer Experience Manager at AppDynamics
Location: Cracow, Małopolskie, Poland 7 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 100%

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Current company
AppDynamics
Role
Sr. Technical Account Manager and Customer Experience Manager
Location
Cracow, Małopolskie, Poland
Company size
756 employees

Who is Jacek Stasiński? Overview

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Jacek Stasiński is listed as Sr. Technical Account Manager and Customer Experience Manager at AppDynamics, a company with 756 employees, based in Cracow, Małopolskie, Poland. AeroLeads shows a matched LinkedIn profile for Jacek Stasiński.

Jacek Stasiński previously worked as Sr. Technical Account Manager / Customer Experience Manager at Appdynamics and Technical Consulting Engineer - Complex Service Requests Lead EMEA (Security) at Cisco. Jacek Stasiński holds Master Of Science (Msc), Computer Science from Czestochowa University Of Technology.

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AppDynamics

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Profile bio

About Jacek Stasiński

With 15+ years of experience in Data and Security Managed Services, I have supported leading Swiss and international companies in the telecommunications and banking sectors, consistently delivering high-quality Managed Security Services and consulting.Currently, I serve as a Technical Account Manager and Customer Success Manager for Premium Customers at Cisco AppDynamics. In this role, I manage customer relationships, provide expert technical support, and guide clients through the lifecycle of their AppDynamics adoption, including case management, escalations, and seamless product integration. I collaborate with Professional Services to ensure a smooth integration of AppDynamics into the IT environment, while also proactively addressing customer queries, concerns, and feature requests.In the security domain, I work closely with customers and internal security teams to address vulnerabilities, coordinate patch releases, and ensure the highest security standards. As the primary point of contact for escalations and technical issues, I engage directly with customers through regular and ad-hoc meetings, striving to meet their expectations and facilitate prompt case resolution.My expertise lies in combining strong interpersonal skills with a deep understanding of Data and Security engineering, enabling me to drive customer success and support service development within the organization.Please note that views are my own.

Listed skills include Bgp, Cisco Technologies, Mpls, Switches, and 28 others.

Current workplace

Jacek Stasiński's current company

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AppDynamics
Appdynamics
Sr. Technical Account Manager and Customer Experience Manager
Kraków, PL
Website
appdynamics.com
Employees
756
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Company profile
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7 roles

Jacek Stasiński work experience

A career timeline built from the work history available for this profile.

Sr. Technical Account Manager And Customer Experience Manager

Appdynamics

Kraków, PL

Sr. Technical Account Manager / Customer Experience Manager

Current
Appdynamics

Kraków, Woj. Małopolskie, Polska

  • Driven professional with a passion for customer success. Ensuring our elite premium customers from Fortune 10-30 sectors, including Banking, Retail, IT, Trading, Cyber Security and BFSI are getting the most from our.
  • Oversee the experience of our premium customer base, ensuring their satisfaction and success with AppDynamics services.
  • Facilitate customer engagement, promote service adoption, and ensure optimal utilization of AppDynamics solutions.
  • Execute the company's service delivery strategy, ensuring high standards of quality and service are consistently met.
  • Manage support operations and coordinate critical business events for premium customers.
  • Prioritize customer retention, contract renewals, and revenue retention efforts.
Jan 2024 - Present

Technical Consulting Engineer - Complex Service Requests Lead Emea (Security)

Cisco

Kraków, Woj. Małopolskie, Polska

As a Technical Lead authority for our EMEA team members, I handled the most complex service requests and ensured that everything was delivered without any mistakes, meeting the customer's expectations by the end of the day.

Oct 2021 - Jan 2024

Technical Consulting Engineer - Complex Service Requests (Security)

Cisco

Kraków, woj. Małopolskie, Polska

The Cisco Managed Services team provides second/third level technical support for Cloud / Hybridsolutions and cloud enabled end point products on a worldwide basis via inbound/outbound phonecalls, email, web, and remote access. Provide consultation to independently troubleshoot & debugsolutions for Cisco customers, partners, account teams along with.

Aug 2019 - Oct 2021

Senior Engineer Data & Security Service Engineering

Sunrise Communications Ag

Zürich Area, Switzerland

  • Managed Data & Security services (3rd level support)
  • Responsible for provisioning & 3rd level support of routers & switches (Cisco, Huawei, Juniper) and NextGen Firewalls (Juniper SSG/SRX)
  • Dealing with escalated customer's issues until final resolution
  • Firewall upgrades and patching in high availability and standalone environment based on security advisories and alerts (Cisco and Juniper)
  • Cisco ACS (virtualization) - daily operations, upgrades, patching, backups
  • Defense and mitigation against protocol and volumetric DDoS attacks using market leading platform - Arbor Peakflow SP
Sep 2012 - Jul 2019

Shift Engineer

Interoute
  • Network Operations:
  • Analyzing and solving complex problems concerning IP services provisioned on Cisco routers and switches, Juniper in backbone (L2/L3 MPLS VPN, EIGRP, OSPF, BGP)
  • Provisioning and troubleshooting IPSec VPN, MPLS VPN
  • Defending customers from DDOS attacks using Arbor Peakflow SP
  • Ensuring the safe development and effectiveness of the IT infrastructure
  • Maintaining the highest levels of B2B client service assurance according to SLA and ITIL framework
Feb 2009 - Aug 2012

2Nd Level It Specialist, Network Security, Gsni Team

Ibm
  • Network security equipment configuration analysis in terms of security gaps according to GSNI (Global Security Network Infrastructure) guidelines for IBM EMEA sites
  • Creating recommendations for IBM network configuration
  • Executing network device setup audit (TACACS+, Cisco Access Control Server, Juniper Netscreen, Checkpoint)
  • Participating in internal projects for network service development and efficiency improvement
  • Monitoring the setup quality for IBM
  • Analyzing reports and tickets from internal clients
Nov 2006 - Jan 2009
Team & coworkers

Colleagues at AppDynamics

Other employees you can reach at appdynamics.com. View company contacts for 756 employees →

MT Monit Thakkar Monit Thakkar Colleague at Appdynamics Ahmedabad, Gujarat, India, India View → KV Karthik Varma Jalla Karthik Varma Jalla Colleague at Appdynamics Bengaluru, Karnataka, India, India View → GH Georgina H. Georgina H. Colleague at Appdynamics Farnborough, England, United Kingdom, United Kingdom View → SH Sgskhgsgh Hskghjs Sgskhgsgh Hskghjs Colleague at Appdynamics Sunnyvale, California, United States, United States View → SW Stanly Wong Stanly Wong Colleague at Appdynamics San Francisco, California, United States, United States View → AY Abhishek Yadav Abhishek Yadav Colleague at Appdynamics Delhi, India, India View → NA Nawaf Alajaji نواف العجاجي Nawaf Alajaji نواف العجاجي Colleague at Appdynamics Riyadh, Saudi Arabia, Saudi Arabia View → MW Maureen Welch Maureen Welch Colleague at Appdynamics Lafayette, California, United States, United States View → JR Jaya Ram Jaya Ram Colleague at Appdynamics Uravakonda, Andhra Pradesh, India, India View → RS Rohan Sarnad Rohan Sarnad Colleague at Appdynamics Bengaluru, Karnataka, India, India View →
3 education records

Jacek Stasiński education

Master Of Science (Msc), Computer Science

Czestochowa University Of Technology

Speciality: Computer Networks

FAQ

Frequently asked questions about Jacek Stasiński

Quick answers generated from the profile data available on this page.

What company does Jacek Stasiński work for?

Jacek Stasiński works for AppDynamics.

What is Jacek Stasiński's role at AppDynamics?

Jacek Stasiński is listed as Sr. Technical Account Manager and Customer Experience Manager at AppDynamics.

Where is Jacek Stasiński based?

Jacek Stasiński is based in Cracow, Małopolskie, Poland while working with AppDynamics.

What companies has Jacek Stasiński worked for?

Jacek Stasiński has worked for Appdynamics, Cisco, Sunrise Communications Ag, Interoute, and Ibm.

Who are Jacek Stasiński's colleagues at AppDynamics?

Jacek Stasiński's colleagues at AppDynamics include Monit Thakkar, Karthik Varma Jalla, Georgina H., Sgskhgsgh Hskghjs, and Stanly Wong.

How can I contact Jacek Stasiński?

You can use AeroLeads to view verified contact signals for Jacek Stasiński at AppDynamics, including work email, phone, and LinkedIn data when available.

What schools did Jacek Stasiński attend?

Jacek Stasiński holds Master Of Science (Msc), Computer Science from Czestochowa University Of Technology.

What skills is Jacek Stasiński known for?

Jacek Stasiński is listed with skills including Bgp, Cisco Technologies, Mpls, Switches, Wan, Ip, Vpn, and Telecommunications.

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