Brona Dunphy Email & Phone Number

• Take orders over the phone for shops in Ireland including Dunnes Stores, Centras and Supervalu• Pay attention to small details to make sure no errors are occurred • Keep on top of busy phone lines while attending to emails and other issues• Organise daily call list and breaks for the team• Provide support for Sales Managers• Using Adobe and Microsoft Office daily• Assist with complaints and customers such as non-deliveries or spoiled produce.• Escalated concerns or advanced problem calls.• On average taking over 50 calls a day

Dublin, County Dublin, Ireland

• Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.• Helped box office manage bookings.• Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.• Created and maintained reports of sold tickets and payments received.• Greeted over 100 customers per day and determined best approach to provide optimal service.• Greeted customers and provided friendly, knowledgeable service.• Managed ticket and guestlist • Managing seating plan and bringing people to their tables• Implemented safety policies during covid

• Taking reservations from a high volume of customers• Seating allocation in order to maximize occupancy and ensure the best possible customer experience• Greeting patrons and showing them to their seats• Responsible for accommodating last minute changes and non-standard requests• Fielding questions about the establishment and products served, such as allergy information and provisions for customers with additional needs• Managing online booking portal• Call backs to confirm bookings• Co-ordinating with the events team to ensure availability ahead of events• Set up for events

• Created Employment Contracts and Offer Letters for Google EMEA• Providing support and guidance to extended team.• Detail oriented assignments, ensuring documentation was complete and error free.• Trained new staff, fielded questions and provided mentoring.• Liaised with recruiters, candidates and Google legal team.• Developed strong technical skills with tools such as Workday, Docusign, Google Docs, Word, Adobe and Google’s internal platform “gHire”.• Often closed double the target number of daily contracts.

County Dublin, Ireland

• Trained in multiple sites to cover receptions• Worked flexible hours across day, weekend and holiday shifts all over Dublin.• Participated in team projects, demonstrating an ability to work collaboratively and effectively.• General office support, assisting with day-to-day operations.• Covered in places such including Failte Ireland, RSA Insurance, Enterprise Ireland and Cognizant.

For 10 years, I worked in Tourism and Hospitality. Temping as a receptionist and working as a guide in Jameson and Guinness and also doing freelance food and whiskey tours around Dublin city. Responsibilities included, general reception duties, hosting tours, sharing history and relevant information with guests, updating social media, assisting and going above and beyond to make sure customers have an amazing time, learning information and scripts, building relationships with bars and restaurants for tours. As part of my freelance work I conducted research into tour programs and designed itineraries to deliver the best possible experience to a wide variety of tour groups.

Level 5, Theatre/Theater, Distinction

Diploma, Journalism

Part time diploma which covered News Reporting, Feature Writing, Sub-Editing, Media Broadcasting and Legal Media Studies. I completed this.

Plc, Cultural And Heritage Studies, Honours

Activities and Societies: During my time here I was Chairperson of the Student Council and worked actively with charity events.

Education record