• Achieved a monthly average of 144% quota. First year, the goal was 3 stage 2 opportunities/month and achieved an average of 4.2 stage 2 opportunities/month. Second year, the goal was 5 stage 2 opportunities/month and achieved an average of 6.5 stage 2 opportunities/month.• Utilized various outbound prospecting techniques, including cold calling, email campaigns, and social media outreach, to engage with prospective clients.• Developed and executed personalized outreach strategies to effectively communicate the value proposition of products or services to potential customers.• Collaborated with the sales team and conducted initial qualification and discovery calls with potential clients, then transitioned them into the sales pipeline and supported the overall sales process.• Leveraged CRM systems to track and document all prospect interactions, ensuring accurate and up-to-date records for effective follow-up and reporting.

• Managed store sales goals, performance metrics, budgets, inventory, and quality control.• Took the store from a performance ranking of 437/600 to 72/600 within 6 months.• Exceeded sales quotas by over 10% month after month along with customer satisfaction scores by over 5% month after month.• Provided supervision, training, and oversight of all team members and business operations.• Monitored and facilitated all shipping, production, and retail processes.

• Top closing rate in my class and my team at an average of 57%. Expectation was to have a close rate of 28%.• Recognized as employee of the month in July 2021 from being a top performer on my team.• Improved customer relations through analyzing consumer needs and developing innovative solutions.• Renewed and generated new sales and customer contracts all while implementing various sales strategies and exceeding all sales quotas.

• Promoted from a Customer Service Supervisor to a Training Coordinator from being a top performing Supervisor.• Delivered classroom training for newly hired or existing employees using adult learning methodologies and practices.• Served as the leader/supervisor for class participants during new hire training and addressed routine performance issues.• Identified necessary revisions to training materials and worked with instructional designers to ensure changes were made.

• Promoted from a Customer Service Team Lead to a Customer Service Supervisor from being a top performing Team Lead.• Led, developed and coached a team of 15-45 representatives at a time with a proven track record of high-level performance.• Trained and developed several team members and helped them promote into leadership positions along with other promotional opportunities in the company.• Served as a call center subject matter expert (SME) and participated in various projects to improve the budgeting, effectiveness, and customer satisfaction in the Financial Services Department.• Managed call volumes and exceed service level expectations month after month.

• Promoted from a Customer Service Representative to a Customer Service Team Lead from being a top performing Customer Service Representative.• Assisted my supervisor with coaching team members, projects and assignments. • Served as a call center subject matter expert (SME) and resolved escalated research items and customer complaints.

• Provided information, answered questions, and resolved any issues customers had with their Health Savings Account (HSA).• Top performer in all the call center metrics such as AHT, Quality, and Customer Satisfaction. I also participated in stretch assignments such as floor walking and stand-in team lead duties as a result of being a top performer.

• The only one in my class to be promoted from an entry level contractor to a full time employee as a Customer Service Representative.• Recognized for exceeding all performance metrics and performing at high levels, including being recognized company wide for having 100% Quality Assurance.• Participated in stretch assignments such as supervising the floor when needed, performing side-by-side coaching with agents to improve quality assurance, and updating policies and procedures.

• Top performer for setting and closing deals.• Made outbound calls to potential clients to talk to them about credit repair.• Assisted customers with website navigation and provided them information needed for credit repair while answering any inquiries they had.