An IT management professional with HR experience and a strong industry reputation, together with extensive experience in the successful delivery of ITIL aligned infrastructure and application services to clients in the Commercial, Government and Oil and Gas sectors. A strong focus on providing excellent customer service, people leadership/development, resource management and a proven ability to make tangible contributions at senior management level. Key Strengths include:• Business acumen: highly developed commercial awareness and extensive knowledge of organisational change and risk management together with a consistent track record for delivering cost effective strategic solutions• Business Process Development and Implementation: recognised for developing and implementing Australian best practice support processes resulting in delivery at a global level • Effective Resource Management and Workforce Planning: to ensure optimal utilisation of staff and alignment to required skills • Flexibility: adaptable team player with the ability to manage multiple assignments and tasks and work across a wide variety of disciplines and changing environments• People leadership: recognised for building, developing and motivating high performance teams. Line management accountability for teams of up to 40 providing technical/administrative/customer service support. Developed and implemented programme for upskilling to provide development and career path opportunities• Strong Interpersonal, Communication and Relationship building skills: ability to work effectively with all levels of the organisation from both a technical and strategic perspective. Builds trust and rapport with customers, vendors and internal stakeholders• Takes ownership to resolve issues and problems: to ensure service levels agreements (SLA’s) are always met