CX delivery leader ensuring successful outcomes of service engagements. Responsible for the development and execution of the delivery strategy across customer portfolios. -Leads customer delivery engagements and/or provides escalation support for large-scale solutions and complex issues through deep technical expertise. -Provides leadership capabilities and insight for the creation and sharing of intellectual capital, influences the Engineering team to improve products, and actively… Show more CX delivery leader ensuring successful outcomes of service engagements. Responsible for the development and execution of the delivery strategy across customer portfolios. -Leads customer delivery engagements and/or provides escalation support for large-scale solutions and complex issues through deep technical expertise. -Provides leadership capabilities and insight for the creation and sharing of intellectual capital, influences the Engineering team to improve products, and actively mentors and develops others.-Drives customer technology transitions, influencing solution architectures and services.-Connects with internal stakeholders, customers and partners across functions and boundaries to achieve significant results. -Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.-Interacts effectively with Engineering to solve complex problems, identifies serviceability issues, and drives resolution of the issues with Engineering and other organizations.-Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.- Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.- Recognized as a technical expert and leader in their technical domain.- Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. - Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed by management and through consultation from a relatively long-time perspective for results. Show less

-Implement successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.-Streamline operational efficiencies, implemented operational execution tool for client-specific metrics, financial performance, and site performance management tracking.-Determine performance goals for each department and provided feedback on methods for reaching milestones.-Directed operations by overseeing financials, key performance indicators and… Show more -Implement successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.-Streamline operational efficiencies, implemented operational execution tool for client-specific metrics, financial performance, and site performance management tracking.-Determine performance goals for each department and provided feedback on methods for reaching milestones.-Directed operations by overseeing financials, key performance indicators and employee relationships with Fortune500 clients to drive business development.-Built, cultivated, and mentored global engineering teams distributed in Asia, Europe, and the United States during a high growth period. -Demonstrated experience building and shipping customer facing or employee facing products resulting in positive significant business impact.-Utilized expertise in computer science and an insatiable curiosity to keep learning to motivated teams and stay relevant to modern industry trends. Enhanced ability to guide the teams in making informed, well-analyzed, prudent, and practical technical decisions.-Delivered complex, scalable, and reliable technology solutions by leading and mentoring talented cross-functional engineering teams and leaders. Show less

-Developed and grew team from 12 to 50 employees to supportbusiness expansion over a 3 year period.Implemented new ITSM intake process/tool to enhance standardization efforts.-Led cross functional groups supporting engineering change processes and change impact analysis.-Coordinated activities between engineering departments, production, design engineering, professional services, systems, reliability, and quality.-Improved operations by working with team members and… Show more -Developed and grew team from 12 to 50 employees to supportbusiness expansion over a 3 year period.Implemented new ITSM intake process/tool to enhance standardization efforts.-Led cross functional groups supporting engineering change processes and change impact analysis.-Coordinated activities between engineering departments, production, design engineering, professional services, systems, reliability, and quality.-Improved operations by working with team members and customers to find workable solutions.-Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Show less

-Joined customer calls to gather requirements for technology solutions.-Investigated change order requests based on field conditions and out of scope work.-Analyzed specifications and delivered concise instructions to technical team to maintain quality control.-Installed, configured, tested and maintained operating systems, application software and system management tools. -Outline design requirements, BOMs, functional specifications and reports.-Identified specific cables… Show more -Joined customer calls to gather requirements for technology solutions.-Investigated change order requests based on field conditions and out of scope work.-Analyzed specifications and delivered concise instructions to technical team to maintain quality control.-Installed, configured, tested and maintained operating systems, application software and system management tools. -Outline design requirements, BOMs, functional specifications and reports.-Identified specific cables, connectors, PDUs and other devices required for installation of technology solutions.-created and validated quality assurance protocols. Show less

-Performed Oracle ERP system analysis, documentation, testing, implementation and user support for platform transitions.-Designed and implemented computer system requirements for supply chain initiatives.-Identified needed business improvements and determined appropriate systems required to implement solutions.-Reviewed performance benchmarks and established metrics for future tracking.-Interpreted data and analyzed results using Tableau.Resolved complex issues regarding… Show more -Performed Oracle ERP system analysis, documentation, testing, implementation and user support for platform transitions.-Designed and implemented computer system requirements for supply chain initiatives.-Identified needed business improvements and determined appropriate systems required to implement solutions.-Reviewed performance benchmarks and established metrics for future tracking.-Interpreted data and analyzed results using Tableau.Resolved complex issues regarding material handling, inventory, and systems.-Evaluated business requirements and specifications and developed SQL reporting to meet business needs. Show less

-Boosted information sharing by enhancing interfaces between computer systems.-Defined business goals to determine systems requirements.-Organized system infrastructure documentation and operatingprocedures, strengthening controls and enhancing overallperformance.-Diagnosed, troubleshot and resolved network and system problems.-Resolved or escalated problem tickets to resolve user issues.-Planned and conceived computer systems using informationengineering, data… Show more -Boosted information sharing by enhancing interfaces between computer systems.-Defined business goals to determine systems requirements.-Organized system infrastructure documentation and operatingprocedures, strengthening controls and enhancing overallperformance.-Diagnosed, troubleshot and resolved network and system problems.-Resolved or escalated problem tickets to resolve user issues.-Planned and conceived computer systems using informationengineering, data modeling and structured analysis. Show less

-Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.-Setup and controlled user profiles and access levels for each database segment to protect important data.-Wrote and maintained technical and functional specifications to document database intentions and requirements.-Worked with Data Center Engineers to resolve issues, improve operations and provide exceptional support.-Installed, upgraded, configured systems and… Show more -Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.-Setup and controlled user profiles and access levels for each database segment to protect important data.-Wrote and maintained technical and functional specifications to document database intentions and requirements.-Worked with Data Center Engineers to resolve issues, improve operations and provide exceptional support.-Installed, upgraded, configured systems and all associated middleware in LINUX and Windows environments. Show less