Brooke Biggs Email and Phone Number

Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-upContacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalismDetermines the reason for delinquency and works cooperatively with customers to resolveThoroughly and accurately documents all collection efforts for each assigned accountEnsures all assigned accounts are managed in a timely and accurate fashionCommunicates regularly with leadership and peers on the status of accounts and escalationsProvides accurate and timely reporting of performance metricsReviews and reports collections metrics weekly to track progress against monthly forecasted goalsSupports cross-functional projects and teams