Brooke Borges Email & Phone Number

Anaheim, CA, US

Anaheim, California, United States

Porterville, California, United States

• Ensured optimal guest experience by customizing every service to guests' specific preferences and needs.
• Organized and served parties larger than fifteen, as well as dealing with language barriers.
• Implemented a new up-selling strategy that resulted in a 20% increase in sales and highlighted items.
• Worked as part of a team to keep the dining room clean, organized, and maintain flow during peak hours, and managed solo during downtime.
• Trained new servers and hosts on cash handling, customer service, and menu memorization.

Fullerton, California, United States

• Accommodate students and faculty with any questions, concerns, or information needed, either over the phone, in person, or through email, as well as using social perception and service orientation to help students.
• Distribute hygiene products or business attire to students, as well as assist with accepting and documenting donations.
• Promote the center and its services by creating social media posts and updates to websites, as well as strategizing, planning, and executing events.

Brea, California, United States

• Assisted customers with any questions or concerns, over the phone as well as in person.
• Ensured optimal guest experience by seating guests and removing dinnerware promptly and with a positive attitude.

• Helped store management meet standards of service and quality in daily operations.
• Completed store opening and closing procedures, including setting up registers and checking products.
• Responded to and resolved customer questions and concerns.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Bachelor'S Degree, Communication (Entertainment And Toursim)

Activities and Societies: Student Assistant with CSUF Basic Needs Service, A Moment of Magic Chapter, Secretary Intern with CSUF Kpop Club

Communication And Media Studies

Communication And Media Studies

High School Diploma