Brooke Phipps Email & Phone Number

Dynamic server with 4 years of experience, adept at optimizing operational efficiency and elevating customer satisfaction. Implemented innovative service processes at True Food Kitchen and Boomerjacks Bar and Grill, resulting in improved customer experiences and increased revenue. Passionate about business analysis, engineering, leadership, and teamwork, I excel in identifying and resolving challenges.Implemented a new service process at True Food Kitchen resulting in a 30% reduction in customer wait times. By analyzing customer flow and optimizing table turnover rates, we enhanced overall dining experience, leading to a 15% increase in customer satisfaction scores within three months.Resolved a challenging customer complaint at Boomerjacks Bar and Grill, applying problem-solving skills to transform a negative experience into a positive one. Through active listening and empathetic communication, I successfully de-escalated the situation, fostering trust and loyalty among customers. This resulted in a 20% increase in customer retention and positive reviews, showcasing my ability to address issues effectively as a Scrum Master.Introduced a reservation management system at both True Food Kitchen and Boomerjacks Bar and Grill, streamlining booking processes and reducing errors by 25%. This initiative improved staff productivity, ensuring smoother operations during peak hours and enhancing overall customer experience.I am energized by opportunities to proactively eliminate obstacles, mediate conflicts, and mitigate risks, fostering a collaborative environment conducive to achieving project success.I love connecting with new people, you can reach me at brookep625@gmail.com.