Chad Osborn Email & Phone Number

Texas, United States

Plano, Texas, United States

Carrollton, Texas, United States

Dallas, TX

• Implemented various enhancements of internal procedures, documents and customer interactions (written and verbal, respectively), to streamline and provide effective, yet professional communication between staff and.
• Engineered, designed and published a brand-new company website
• Created and managed multiple online social media sites and lead generating services (Google, Yelp, HomeAdvisor, AngiesList, BBB, NextDoor, and company website), providing prompt response to customer leads and inquiries
• Managed inbound phone calls from customer, clients and vendors; collecting payment and coordinated appointments
• Maintained customer portfolio; including all documentation and correspondence.
• Acted as primary contact for all Marketing and Business Development considerations.

Corinth, Texas

• Maintained direct interaction with customers upon arrival at the service department; discussed customer concerns and generated repair orders accordingly
• Provided customer service with vehicle diagnosis and recommendations, providing clear and concise details on the mechanical condition
• Managed warranty claims with various extended warranty companies and handling the final booking for repair orders; including check out and delivery of vehicle back to the customer
• Handled inbound calls, answering questions as they arise and setting appointments as requested by the customer

Irving, Texas

• Acted as Accident and Injury Liaison: coordinating logistics of all company and customer damage repairs, as well as on the job injuries
• Managed all mechanical and damage claims and end-to-end customer relationship by providing direct contact to address concerns, conducting at fault analysis, then coordinating the resolution
• Established and maintained relationships with 3rd party vendors and businesses
• Developed training material to ensure staff is safety conscious throughout every aspect of the organization
• Managed valet staff as needed due to failure to follow policies and procedures.
• Maintained company shuttle fleet: ensure entire fleet is operating at peak efficiency by coordinating all repairs and mechanical needs

Bachelor’S Degree, Marketing

High School