• Implemented various enhancements of internal procedures, documents and customer interactions (written and verbal, respectively), to streamline and provide effective, yet professional communication between staff and customers• Engineered, designed and published a brand-new company website • Created and managed multiple online social media sites and lead generating services (Google, Yelp, HomeAdvisor, AngiesList, BBB, NextDoor, and company website), providing prompt response to customer leads and inquiries• Managed inbound phone calls from customer, clients and vendors; collecting payment and coordinated appointments • Maintained customer portfolio; including all documentation and correspondence. • Acted as primary contact for all Marketing and Business Development considerations.

• Maintained direct interaction with customers upon arrival at the service department; discussed customer concerns and generated repair orders accordingly• Provided customer service with vehicle diagnosis and recommendations, providing clear and concise details on the mechanical condition• Managed warranty claims with various extended warranty companies and handling the final booking for repair orders; including check out and delivery of vehicle back to the customer• Handled inbound calls, answering questions as they arise and setting appointments as requested by the customer

• Acted as Accident and Injury Liaison: coordinating logistics of all company and customer damage repairs, as well as on the job injuries• Managed all mechanical and damage claims and end-to-end customer relationship by providing direct contact to address concerns, conducting at fault analysis, then coordinating the resolution• Established and maintained relationships with 3rd party vendors and businesses• Developed training material to ensure staff is safety conscious throughout every aspect of the organization• Managed valet staff as needed due to failure to follow policies and procedures.• Maintained company shuttle fleet: ensure entire fleet is operating at peak efficiency by coordinating all repairs and mechanical needs• Other position: Valet, Trainer, Customer Service Representative, New Hire Orientation Training, Dispatcher, Human Resources/Hiring, Customer Service Manager