Brooke Ward Email & Phone Number

• Manage global team of 12; define roles and responsibilities; maintain organizational development; track and foster performance management• Lead and coordinate cross functional development and improvements with a focus on company goals and KPIs• Monitor global inspection services revenue and margins to reach yearly goals• Improve processes to align with company product/services roadmap• Scope resource needs for 50,000+ yearly turbine inspections

• Project quality management and financial close accountability• Vendor invoice control and oversight• HS&E support for contractors, vendors, and incidents• Vendor contract creation and negotiation• Workflow/System integration and improvement• International liaison for financial forecasting and cost control• Build dashboards and reports on product revenue and margins

Ann Arbor, Michigan

• Coordinate with customers and contractors throughout project set up and execution• Find and implement tools to help streamline project execution• Build and track project budgets so company margin goals are met• Create and update QMS and HS&E policies and documentation

• Analyzed large data sets to identify key trends, growth, and KPI’s. • Delivered results as key takeaways and charts.

Ann Arbor, Michigan

• Promote client success and end user adoption of system by providing quality training and ongoing support during initial implementation and throughout client relationship • Support leadership teams with training on extracting data and reports from clients web based Datasuite and hold reviews to go over data findings and client questions/requests• Write queries in MySQL to create external and internal reports showing trends in client data, to improve internal monitoring of equipment in field, and to signal any equipment failures• Work closely with engineering team to find solutions to client requests via algorithm changes or hardware modifications and to resolve all sudden issues and bugs timely and successfully• Expand portfolio of client reports by using MySQL, Microsoft Excel, and List and Label to develop new ways to portray data • Analyze and scan through data to find bugs in the algorithm• Update client configurations and test to ensure correct changes are published

Ann Arbor, Michigan

• Hold in person and webinar training to end users throughout implementation life cycle, as well as routine data and reporting reviews with leadership teams • Support continuing success of clients by providing all necessary education materials and quarterly end user training, and by maintaining communication with follow up visits to gauge and maintain adoption• Install and troubleshoot equipment during client installation/implementation periods, including installing hardware and making any necessary modifications• Perform quality checks at all levels of implementation process including installation, deployment, training, data management, and ongoing client support• Collaborate with engineering team on development and design of future system technology

Ann Arbor, Michigan

• Develop all processes and tools for customer implementation life cycle, including communication stream, training processes/schedules, training tools/materials and ongoing support• Provide onsite and remote training to 100-1000+ users at each client site; Modify training sessions on the spot to increase user retention for different learning styles• Win hearts and minds of all system users including negative and hostile users• Be the eyes, ears, and person on the ground to capture user feedback and reactions when using the equipment and to problem solve on the spot if issues arise

Ann Arbor, Mi

• Created innovative lesson plans in reading and writing• Taught 2nd grade students and increased their excitement for learning• Provided encouragement and support for students

Computer Science And Information Systems

Computer Science

Bachelors, Psychology

Activities and Societies: Varsity Softball• 3 Time Big Ten Champion • Women's College World Series participant